Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Timeline
Generic

Aaron Goodman

Dallas

Summary

Dynamic hospitality professional with extensive experience at Marriott, excelling in leadership and operational excellence. Proven track record in enhancing guest satisfaction through effective training and management. Skilled in Yardi and performance management, with a strong focus on achieving strategic goals and fostering team collaboration. Bilingual communicator dedicated to delivering exceptional service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Executive Housekeeping Manager

Marriott
Irving
11.2023 - Current
  • Supervise and train housekeeping staff, including scheduling and assigning tasks.
  • Ensure all rooms and common areas are cleaned and maintained to high standards.
  • Develop and implement cleaning procedures and protocols.
  • Conduct quality control checks to ensure work meets established standards.
  • Manage inventory of cleaning supplies and equipment, including requisitions for restocking.
  • Resolve customer complaints related to housekeeping services.
  • Address maintenance issues and report to the maintenance department.
  • Monitor and ensure compliance with occupational health and safety standards.
  • Perform administrative tasks such as timecards, attendance, and payroll.
  • Collaborate with other departments to ensure facilities are maintained to high standards.

Assistant General Manager (AGM)

TownePlace Suites Marriott
Lone Tree
01.2022 - 11.2023
  • Support the General Manager in leading the team and implementing property-wide strategies.
  • Verify the implementation of brand service strategies and initiatives to meet guest expectations.
  • Build relationships with key customers and participate in the sales process.
  • Manage the operation of all property departments and ensure compliance with brand standards.
  • Oversee finance and accounting functions, including accounts payable, accounts receivable, and payroll.
  • Review financial statements and performance data to identify areas for improvement.
  • Ensure a safe working environment in compliance with OSHA/MSDS regulations.
  • Assist in the management and development of departmental teams, providing coaching and support.
  • Extend professionalism and courtesy to guests and employees, addressing concerns proactively.
  • Provide a model behavior for guest service at the given hotel. Extend professional courtesy to all guests.
  • Support or create SMART Guest Service goals and post expectations and results visible to all associates.
  • Respond to all guest service issues and inquiries in a professional timely manner.
  • Provide Service Training by delivering the Brand specific Service Training modules.

Director of Sales/Front Office

Renaissance Hotels
Denver
05.2016 - 12.2021
  • Correspond with prospects and answer any questions about the hotel’s venue options, rates, room types, venue packages, or promotions.
  • Sending out proposals and collecting invoices.
  • Supporting the hotel sales manager in researching competitors.
  • Coordinate with the sales and marketing team to execute events or conferences.
  • Enter, retrieve, or reconcile information from the company’s CRM.
  • Gather and assemble sales collateral to send to prospects.
  • Understand customers and build company loyalty.
  • Sending prospects emails and cold calls.

Education

Bachelor's degree - Hospitality Management & Business Admin

New Mexico State University-Main Campus
Las Cruces, NM
05.2017

Training program - Human Resource Management

New Mexico State University-Main Campus
Las Cruces, NM
08.2014

Skills

  • Yardi
  • Management
  • Environmental Services
  • Hospitality
  • Sales
  • Human Resources
  • Receptionist
  • Guest Services
  • Time management
  • Customer Service Skills
  • Hot Sos
  • Bi-lingual
  • Marketing
  • Workers' Compensation
  • OPERA
  • Forecasting
  • Training
  • Front desk
  • Hotel experience
  • Typing
  • Human Resources Management
  • Housekeeping Management
  • Documentation review
  • Customer Service
  • Recruiting
  • Billing
  • Performance Management
  • Leadership
  • Benefits Administration
  • BUSINESS INTELLIGENCE

Certification

  • Certified Employee Benefit Specialist
  • Certified Payroll Professional
  • Certified Benefits Professional
  • Certified Compensation Professional
  • Fundamental Payroll Certification
  • Professional In Human Resources

Awards

  • Top 10 CLEAN award Marriott international, 01/01/24
  • Cleanest end to 2023 Marriott Town Place Suites, 12/01/23, Got the highest overall score from July-December for cleanliness for our hotel (meaning 95% or above). Marriott granted us a plaque for this award with my name engraved in it.
  • National society of leadership and success, 05/01/18, Received the National society of leadership and success award very hard to receive only given to students with a 4.0 GPA.
  • NOLS Leadership award, 08/01/11, Received NOLS award for being the best leaders in the group in learning survival skills and camping.

Languages

Spanish, Expert

Timeline

Executive Housekeeping Manager

Marriott
11.2023 - Current

Assistant General Manager (AGM)

TownePlace Suites Marriott
01.2022 - 11.2023

Director of Sales/Front Office

Renaissance Hotels
05.2016 - 12.2021

Bachelor's degree - Hospitality Management & Business Admin

New Mexico State University-Main Campus

Training program - Human Resource Management

New Mexico State University-Main Campus

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