Aaron Goodman
Champaign-Urbana,IL
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Yang Guo Fu LLC. Proven ability to resolve complaints and train new staff, enhancing team performance. Experienced in point of sale systems and committed to maintaining high standards of food safety, ensuring memorable guest experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Store Associate
JTP Noodle Lab
Champaign, IL
12.2025 - Current
- Oversaw daily store operations, ensuring compliance with health and safety standards.
- Trained new staff on customer service protocols and product knowledge.
- Streamlined inventory management processes to enhance stock accuracy and availability.
- Developed promotional displays that increased customer engagement and sales volume.
- Collaborated with management to implement new training programs for continuous staff development.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Analyzed sales trends to optimize product placement and inventory levels effectively.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries promptly.
- Delivered comprehensive employee training sessions that resulted in improved staff performance and productivity levels.
- Maintained a clean, safe, and welcoming store environment for both customers and employees alike.
- Streamlined store operations through effective organization of merchandise and inventory management.
- Boosted sales by creating visually appealing product displays and implementing strategic promotional campaigns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store to comply with cleanliness standards.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Front of House Employee
Yang Guo Fu LLC
Champaign, IL
08.2024 - 12.2025
- Delivered exceptional customer service by greeting and assisting guests promptly upon arrival.
- Processed payments accurately and efficiently, minimizing wait times for guests.
- Collaborated with kitchen staff to ensure timely food delivery and address any special requests.
- Maintained cleanliness of dining areas and restrooms, enhancing overall guest experiences.
- Resolved guest complaints effectively, demonstrating strong problem-solving skills and attention to detail.
- Trained new front of house staff on service protocols and customer engagement techniques.
- Monitored inventory levels of supplies and communicated needs to management for timely restocking.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Teacher
Self Employed Web
Champaign, IL
02.2019 - 07.2024
- Enhanced classroom engagement through the use of interactive teaching methods.
- Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
- Utilized data-driven instruction to tailor lessons for improved academic performance.
- Promoted digital literacy by integrating technology into curriculum.
- Met with parents to address and resolve students' behavioral and academic issues.
- Created lessons to facilitate remote learning.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
Owner
Ou Feng Auto Club
Beijing, China
01.2013 - 08.2018
- Developed innovative marketing strategies to enhance brand visibility and attract new clients.
- Implemented cost-control measures that improved overall operational efficiency and reduced overhead expenses.
- Trained and mentored team members, fostering a collaborative and high-performance workplace culture.
- Conducted market research to identify emerging trends and adapt services to meet client needs.
- Negotiated vendor contracts to secure favorable terms and optimize supply chain management.
- Evaluated financial performance regularly to identify areas for growth and improvement.
- Designed customer loyalty programs that increased repeat business and client engagement.
- Led strategic planning sessions that aligned team goals with overall business objectives.
- Built strong relationships with local businesses, generating referral opportunities and collaborative ventures.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Generated revenues yearly and effectively capitalized on industry growth.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Business
Univeristy of South Carolina Darla Moore School of Business
Columbia, South CarolinaBachelor of Arts - English Literature
New York University
New York City05-1996
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Foreign language skills
- Attention to detail
- Food safety knowledge
- Point of sale systems
- New staff training
- Complaint handling
Certification
National Registry of Food Safety Professionals - Certified Food Safety Manager
Certificate No: 22016569
Languages
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Senior Store Associate
JTP Noodle Lab
12.2025 - Current
Front of House Employee
Yang Guo Fu LLC
08.2024 - 12.2025
Teacher
Self Employed Web
02.2019 - 07.2024
Owner
Ou Feng Auto Club
01.2013 - 08.2018
Business
Univeristy of South Carolina Darla Moore School of Business
Bachelor of Arts - English Literature
New York University