AARON GOULD

• Manage IT operations within the Special Operations Forces (SOF) Information Environment (SIE).
• Conduit between SOF operational needs and current Information Technology capabilities.
• Provide guidance to customer and manage teams in implementation on key initiatives to include:

- VCF Design, Deploy, Implementation

- VVF Install, Manage, Optimize

- Design Zero Trust Architecture

- Comply to Connect

- Virtual Desktop Infrastructure (VDI) Deployment

- Microsoft Defender for Enterprise (MDE)

- Software Defined Wide Area Network (SD-WAN)

• Consulting and integrating VMWare SDDC, VCF and Horizon EUC Solutions.
• Created a centralized reporting dashboard that provides information on KPIs/KPPs across SOUTHCOM HQ and SCO sites, enabling leadership to make informed decisions about resource allocation and end user experience.
• Collecting and designing required custom solutions for for key personnel and privileged users.
• Provided Technical/Security Governance of Virtual Desktop Infrastructure (VDI) Implementation.
• Quickly recognize and understand customer business processes which integrate VDI project inputs and outputs and make recommendations for areas of improvement.
• Craft strategic plans with our Services Business Managers, pre-sales and customers to build out the delivery roadmap for new services and requirements not been previously identified by the customer generating new business, work streams and platforms.
• Work with our project managers on project budgets and all aspects of efficient delivery.
• Maintain current knowledge of the entire VMware SDDC/VCF/Horizon product stack and cloud concepts.

• Subject Matter Expert and resident IT consultant over complex SOF technology initiatives
• Managed budgets of up to $4M and cross-functional teams of up to 36 IT Professionals
• Analyzing workflow, delegating projects, and meeting departmental goals
• Developing and monitoring performance standards
• Providing input on hiring decisions for technical staff
• Implementing and monitoring new projects
• Managing performance of and delegating projects to team members
• Overseeing consolidation of IT services
• Executing project management processes and methodologies within project frameworks to ensure projects are delivered on time, within budget, adhere to high-quality standards, and meet customer expectations.

• Managed 26 FTE employees for, /GCCS/CIOSP3 contracts.
• Planned and executed SOF Domain transition project from legacy domain to SOCOM SOF Enterprise environment for NIPR/SIPR/SOCRATES Domain.
• Initiated, Planned, and executed Windows 10 Project by SOCOM guidelines.
• Increased revenue by 20% by extending required FTEs by 5 to support upcoming customer requirements.
• Interface with customers to strategically plan future operations while monitoring resources to maintain scope, budget, and scheduling.

• Over 22 FTE's employees completing daily operations and maintenance tasks for Specialty Services contract (SITEC I)
• Managed/Configured/Maintained SOC enclave that included
• Physical/Virtual environment that include 2012 Active Directory Environment, On-site Microsoft Exchange servers/services, External/Internal SharePoint Servers
• Published DNS Zones, Certificate Authority (PKI) with on site Root/SubCA/CRL federated servers
• Maintained EMC SAN for CIFS share, Block storage, Storage Pools for
• Virtual Infrastructure, Xtreme IO Solid State SAN and recently Nutanix Server/Storage stack
• Maintained Patch/STIG Compliance for Server environment through Group Policy and server/client baselines
• Scanned with ACAS and remediated with SCCM
• Information Security Systems Ad ministrator, ed Cyber Security Team to mitigate and reduce vulnerabilities on the network by 16,000 a month after arrival
• Managed HBSS Servers for compliance reporting though HIPS and Network IPS with Proventia
• Deployed patches using WSUS and SCCM and the use of Software Update Point to lower attack footprint
• Also, harden systems through Group Policy (GPO) to line up with STIG's and IT best practices
• Built Large VMWare VDI environment with VPN capabilities through VMWare VIew servicing conference rooms and external buildings
• Auditing and inventory of Information Systems as well as an influential member of the Change Management Board (CMB)
• Managed local BlackBerry Enterprise Server (BES) for BB devices

• Over 22 FTE's employees completing daily operations and maintenance tasks for Specialty Services contract (SITEC I)
• Managed/Configured/Maintained SOC enclave that included
• Physical/Virtual environment that include 2012 Active Directory Environment, On-site
• Microsoft
• Exchange servers/services, External/Internal SharePoint Servers
• Published
• DNS Zones, Certificate Authority (PKI) with on site Root/SubCA/CRL federated servers
• Maintained EMC SAN for CIFS share, Block storage, Storage Pools for
• Virtual
• Infrastructure, Xtreme IO Solid State SAN and recently Nutanix Server/Storage stack
• Maintained Patch/STIG Compliance for Server environment through
• Group
• Policy and server/client baselines
• Scanned with ACAS and remediated with SCCM
• Information Security Systems Ad ministrator, ed Cyber Security Team to mitigate and reduce vulnerabilities on the network by 16,000 a month after arrival
• Managed HBSS Servers for compliance reporting though HIPS and
• Network
• IPS with Proventia
• Deployed patches using WSUS and SCCM and the use of Software Update
• Point to lower attack footprint
• Also, harden systems through Group
• Policy (GPO) to line up with STIG's and IT best practices
• Built Large VMWare VDI environment with VPN capabilities through
• VMWare
• VIew servicing conference rooms and external buildings
• Auditing and inventory of Information Systems as well as an influential member of the Change Management Board (CMB)
• Managed local BlackBerry Enterprise Server (BES) for BB devices

• Managed Tiger team to remediated over 30,000 Category 1 vulnerabilities and000 total vulnerabilities for Command Cyber Readiness Inspection (CCRI)
• Deployed Windows Server Update Services (WSUS), increasing the dissemination of software updates with automated on demand patching
• Followed Time Compliant Network Orders (TCNO)
• Developed organizational tracking of Plan of Action & Milestones (POA&M) for

• Managing the configuration and maintenance of voice, data and video equipment
• Ensuring that trouble ticket items are investigated and resolved and that necessary equipment repairs are performed
• Overseeing the resolution of circuit issues
• Ensuring that system logs and records are maintained

• Assess infrastructure on a regular basis to ensure it continues to meet necessary demands
• Manage daily operations of the IT department
• Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction
• Coordinate the needs of in-house IT experts and remote employees, vendors and contractors
• Protect customer data from outside infiltration through encryption, secure data storage and other necessary means
• Assist with the installation of new hardware and software and help train employees on its use

• Led design and multinational rollout of robust, scalable and secure DSL cable internet, for clients in rural GA