Aaron Graham

• Managed complex calendars for three providers
• Gather medical history and verify insurance for each patient, obtain authorizations for elective procedures
• Developed communication templates, appointment reminders and all training materials for front desk operations
• Champion the pace of the clinic. Overseeing growth from one provider in 2019 to three providers in 2022; 12 appointments to 32 appointments

• Oversaw the implementation and switch to an online patient portal from paper records
• Created and managed patient communications
• Spearheaded advertising campaign across both print and social media platforms
• Explained benefit programs to patients, providing simple and easy to absorb explanations and instructions as needed

● Planned and managed all monthly and yearly events, including our annual fundraising gala

● Assisted brain injury survivors by helping them find and apply for essential life services

● Provided graphic design for all departments, fundraising events, quarterly newsletter

● Promoted to train new hires due to consistent productivity landing in the top 3% of the department

● Engaged participants in consultations, monitoring clinical outcome goals via one-on-one coaching calls while providing compliance support

● Oversaw website design and engagement activities for online support team