Supported daily operations and member services, prioritizing high-quality customer experiences.
Conducted daily training and roleplay exercises to ensure team readiness for various operational challenges.
Oversaw class scheduling by coordinating instructor assignments, including emergency coverage solutions. Managed member notifications regarding class cancellations to ensure clear communication.
Coordinated with surrounding club leaders to establish comprehensive coverage for club functions. Engaged with nearby clubs to procure essential cleaning supplies for club maintenance.
Team Lead
Inshape Fitness
Vacaville, CA
02.2023 - 12.2023
Oversaw development and implementation of fitness programs aimed at improving member satisfaction.
Monitored club premises multiple times daily to enforce safety protocols and uphold policies.
Developed and implemented training programs to enhance staff understanding of operational protocols and customer service standards.
Refined scheduling systems to support operational efficiency and effective resource management.
Developed and executed social media strategies to enhance engagement and participation in club events.
Kids Zone Team Member
Inshape Fitness
Suisun, CA
06.2022 - 02.2023
Facilitated play and interaction among children of various ages to promote enjoyment and safety in the Kids Zone.
Demonstrated flexibility by providing coverage whenever club required additional support.
Conducted a comprehensive review of departmental roles and responsibilities to enhance operational efficiency and promote personal growth within the club. Achieved recognition as team member of the month on a monthly basis.
Collaborated with multiple departments in surrounding clubs to address staffing needs and maintain service quality.
Assistant Manager
Finish Line
Fairfield, CA
06.2020 - 04.2022
Analyzed loss prevention measures to guarantee compliance with shrinkage objectives.
Oversaw coordination of scheduling and staffing to align workforce capacity with operational requirements.
Guided team members in skill enhancement and professional growth to foster stronger collaboration and effectiveness.
Reviewed and modified weekly schedules to maintain optimal coverage and support store operations.
Sales Associate
True Religion
Vacaville, CA
11.2019 - 02.2020
Demonstrated strong sales performance by ranking 30th nationwide in January 2020, contributing to overall business growth.
Managed end-to-end fulfillment of online orders, ensuring timely packaging and delivery.
Executed extensive searches for customer items, including meticulous examination of backstock to fulfill requests.
Executed cash handling procedures and maintained accurate transaction records.