AARON GRIFFEN
Lynnfield,MA
Summary
- Dependable Server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
- Bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
- Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Server
Nordstrom
10.2021 - 03.2024
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Served food and beverages promptly with focused attention to customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
Member Service Representative
Planet Fitness Gym
10.2019 - 10.2021
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Verified customer identification and documentation for compliant transactions.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained and managed customer files and databases.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Assembler
Samtan Engineering
06.2019 - 08.2019
- CNC Operator, Manual machine tool operator (Cutting,Boring & Grinding), Deburring, cutting & finish
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
- Increased production efficiency by assembling components quickly and accurately.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Coordinated with other departments to complete projects within deadline.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Verified part numbers and placed parts in appropriate shipping containers.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Maximized resource utilization by accurately estimating required materials for each project, reducing waste and lowering overall costs.
- Aligned materials and merged parts to construct complex units.
- Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
- Collaborated with team members to improve production processes and maintain quality standards.
Call Center Agent
Viewpoint CRM
10.2017 - 02.2019
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Streamlined issue resolution processes by collaborating closely with colleagues from other departments when necessary.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Balanced competing priorities under pressure without compromising the quality of service provided.
- Cross-trained and provided backup support for organizational leadership.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
Driver Helper
United Parcel Service
11.2015 - 12.2015
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- .Consistently followed established guidelines regarding package handling practices to minimize risk of damage or loss.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Maintained a safe work environment by adhering to safety protocols during loading and unloading tasks.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Contributed to a positive team atmosphere by collaborating closely with fellow Driver Helpers and other staff members.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Managed detailed records of packages and deliveries according to established protocols.
- Verified and documented package deliveries for proof of accuracy and deadline adherence.
- Demonstrated professional conduct at all times when interacting with customers during pickups or dropoffs.
- Reported package damage or delivery issues to driver for swift resolution.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- . Promoted a clean working environment by maintaining cleanliness within the vehicle cabin.
Cashier & Cook
McDonalds
08.2014 - 07.2015
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Welcomed customers and helped determine their needs.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Set up new sales displays each week with fresh merchandise.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with returns, refunds and resolving transaction issues.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Secretary
North Shore Physicians Group
06.2014 - 08.2014
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Answered multi-line phone system and enthusiastically greeted callers.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained electronic filing systems and categorized documents.
Education
High School Diploma -
Lynn Classical High School
Lynn, MA06.2015
Skills
- Team Player
- Sales Techniques
- Cool Under Pressure
- Cleanliness standards
- Reliable and Responsible
- Bill computation
- Courteous Phone Demeanor
- High Energy and Stamina
- Warm and Friendly
- Suggestive Selling
- Menu Recommendations
- Food safety understanding
- Table setting knowledge
- Point of sale operation
- High-volume dining
- Guest Engagement
- Strong Work Ethic
- Transactions and Cash Handling
- Food and Beverage Upselling
- Ability to Lift 30 Pounds
- Food handling
- Dining area maintenance
- Service prioritization
- Tableside Service
- Decision-Making
- Food Running
- Menu Memorization
- Order Accuracy
- Table Bussing
- Food and beverage pairings
- Exceptional customer service
- Age Verification
- Memory retention
- Food Delivery
- Table Monitoring and Turnover
- Relationship Building
- Cash Handling
- Professional Appearance
- Verbal Communication
- Organization and Time Management
- Multitasking Abilities
- PPE use
- Good Telephone Etiquette
- Social Perceptiveness
- Order Management
- Food Safety Standards
- Menu presentation
- Cleaning and sanitizing
- Upselling and Cross Selling
Timeline
Server
Nordstrom
10.2021 - 03.2024
Member Service Representative
Planet Fitness Gym
10.2019 - 10.2021
Assembler
Samtan Engineering
06.2019 - 08.2019
Call Center Agent
Viewpoint CRM
10.2017 - 02.2019
Driver Helper
United Parcel Service
11.2015 - 12.2015
Cashier & Cook
McDonalds
08.2014 - 07.2015
Secretary
North Shore Physicians Group
06.2014 - 08.2014
High School Diploma -
Lynn Classical High School