Aaron Gross
Oak Creek
Summary
Proven leader and adept communicator, I significantly enhanced customer satisfaction and exceeded sales targets at Woodman's Food Market and Gary's. My expertise in relationship building and inventory control, coupled with a commitment to reliability, drove departmental growth and operational efficiency.
Overview
11
11
years of professional experience
Work History
Clerk/Night Shift Supervisor
Gary's Beer & Liquor
10.2022 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Assisted customers with complaints, questions, and concerns.
- Maintained stock of products and ordered new products when stock was running low.
Assistant Department Manager
Woodman's Food Market
11.2013 - 09.2022
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond the assistant level position role scope requirements.
- Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
- Contributed to the successful achievement of department goals by consistently meeting or exceeding sales targets.
- Assisted in increasing sales revenue through effective merchandising and promotional efforts.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
- Implemented inventory control measures to reduce shrinkage and maintain optimal stock levels.
Education
Associate of Arts - General Studies
Milwaukee Area Technical College
Milwaukee, WI06-2019
Skills
- Telephone etiquette
- Relationship building
- Customer satisfaction
- Willing to learn
- Document management
- Relationship building and management
- Customer relationship development
- Reliability
- Verbal and writing communication
Timeline
Clerk/Night Shift Supervisor
Gary's Beer & Liquor
10.2022 - Current
Assistant Department Manager
Woodman's Food Market
11.2013 - 09.2022
Associate of Arts - General Studies
Milwaukee Area Technical College
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