AARON GUTIERREZ
Chicago,IL
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Proficient at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Flexible in reference to hours and positioning. A team player when needed to assist others on track to finish the goal at hand.
Overview
4
4
years of professional experience
Work History
Customer Relationship Manager
Morgan Stanley
Chicago, IL
01.2025 - 12.2025
- Promptly and efficiently address customer inquiries and concerns, ensuring they are resolved
- Identify opportunities to improve the overall customer experience and provide feedback to relevant departments
- Stay informed/up to date about E
- TRADE's products and services, as well as broader industry trends, to effectively support clients
- Familiarity with CRM tools and other relevant software such as Salesforce and Genie
- Transferred large sums of assets/cash between internal/external accounts
- Researched, in depth, if there’s any revolving issues than what is stated by the client
- Trained/assisted new hires in correspondence with industry regulations
- Prevented fraud and providing next steps to clients who have been affected by it
Store Associate
Whole Foods
Chicago, IL
02.2023 - 01.2025
- Used e-commerce systems to locate and retrieve specified Amazon orders
- Efficiently and effectively delivered the orders to the customers within the store or designated pickup zone
- Assisted other departments when needed such as customer service desk, cashier, specialty, floral, etc.
- Verified customer and order information for correctness, checking it against previously obtained information
- Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in the organization
- Did inventory checks for a multitude of departments
Store Associate
UPS
Chicago, IL
06.2022 - 08.2022
- Handled cash as well as attending to each customer with the utmost best superb experience/service
- Processed and distributed packages alongside dealing with shipment and returns
- Responded to various emails from customers based on print jobs, shipment orders, etc
- Assisted customers to ship internationally
- Sorted and organized parcel lockers
- Stocked shelves and displays to maintain merchandising standards
Retail Customer Service Associate
FedEx Office
Chicago, IL
04.2022 - 05.2022
- Packed packages based on the customer’s item’s dimensions and weight to be shipped or mailed
- Fielded in store and telephone requests for information covering store polices and available products
- Made sure pre-metered were accepted into the database and accounted for
- Assisted customers picking up their packages by releasing HAL’s from the system
- Gathered and verified customer information for tracking purposes
- Navigated multiple computer systems and utilized search tools to find information
Education
BA - Marketing
Northeastern Illinois University
Chicago, IL12.2024
Associate’s - Arts
Wilbur Wright College
Chicago, IL05.2022
Skills
- Team collaboration
- Time management
- Organizational skills
- Strong work ethic
- Customer service
- Microsoft Office proficiency
- Technology skills
- Salesforce expertise
- Genie software knowledge
- Fraud prevention strategies
- Client support strategies
- Cross-department collaboration
- Inventory management
- Collaborate cross-functionally
- Analytical thinking
- Multitasking Abilities
Other Professional Experiences
- Jets Associate, Jets Pizza, Chicago, IL, 08/01/20, 01/31/22
- Wendy’s Employee Associate, Wendy’s, Chicago, IL, 02/01/20, 03/31/20
- Summer Intern, Nfte Chicago, Chicago, IL, 07/01/19, 08/31/19
- Summer Internship, 33rd Ward/Alderman Deb Mell, Chicago, IL, 08/01/18, 09/30/18
Timeline
Customer Relationship Manager
Morgan Stanley
01.2025 - 12.2025
Store Associate
Whole Foods
02.2023 - 01.2025
Store Associate
UPS
06.2022 - 08.2022
Retail Customer Service Associate
FedEx Office
04.2022 - 05.2022
BA - Marketing
Northeastern Illinois University
Associate’s - Arts
Wilbur Wright College