Aaron Hall

• Orchestrated the expansion of our team from a small group of thirteen employees to a robust workforce of 249 professionals across multiple locations, enhancing organizational capacity.
• Streamlined recruitment processes, effectively onboarding the right talent to support growth.
• Implemented efficient workflows, resulting in improved service delivery and heightened customer satisfaction.
• Oversaw day-to-day operations, including claims processing, customer support, and vendor management, driving operational excellence.
• Developed and executed strategies that positioned our company as a leader in the competitive home warranty market.
• Leveraged advanced technology-driven distribution and administration capabilities to enhance customer experiences.
• Built and nurtured high-performing teams, fostering a collaborative and results-driven culture.
• Empowered employees to take ownership of their roles, which led to increased productivity and enhanced employee satisfaction.
• Managed budgets, monitored financial performance, and optimized resource allocation, achieving sustainable growth while maintaining profitability.

• Supervised all phases of construction projects, ensuring adherence to safety and building regulations.
• Coordinated effectively with subcontractors, suppliers, and clients to achieve project milestones within schedule and budget.
• Conducted regular site inspections to assess progress and uphold quality standards.
• Implemented strategic communication among project stakeholders to facilitate seamless operations.
• Managed project documentation, including schedules and reports, to ensure transparency and accountability.

• Developed, managed, and trained call center staff for marketing and outbound B2B calls, enhancing operational performance.
• Expanded client base from 12 companies to over 240, significantly increasing market share.
• Achieved a remarkable increase in retention rates from free trials to paid services, boosting conversion rates from 6% to 92%.

• Mentored and guided self-publishers, ensuring the integration of both the creative and technical aspects of the publishing process for a polished, professional outcome, including effective marketing strategies through diverse distribution channels.

• Recognized as Employee of the Quarter in December 2008 for outstanding performance.
• Conducted recruitment efforts for the online division, consistently maintaining a position on the top-producers list.

• Originated government, residential, and commercial mortgage loans through diversified channels, including telemarketing, web-based, and mailer leads, to meet varied client needs.

• Managed a territorial database of over 1,000 accounts, including both current and prospective customers, effectively driving sales efforts.
• Utilized telemarketing, cold calling, and targeted strategic individual mailing methods to enhance outreach and engagement.

• Provided contracted security services, including construction site security at U.S. Embassies situated in Kuala Lumpur, Malaysia; Bangkok, Thailand; Manila, Philippines; and Conakry, Guinea.

US Embassy Marine Security Guard

• Implemented emergency response procedures, enhancing team preparedness for crisis situations.
• Trained junior guards on operational protocols, fostering knowledge transfer and team development.
• Analyzed security incidents to recommend process improvements, enhancing future operational efficiency.
• Provided critical support during emergency situations, ensuring the safety of all personnel within the premises.
• Sounded alarms or called police or fire department in case of fire or presence of unauthorized persons.
• Participated in regular training exercises designed to enhance preparedness for a wide range of scenarios involving potential threats to embassy staff or facilities.
• Developed strong relationships with local authorities, fostering cooperation in matters related to embassy security operations.
• Assisted in maintaining a secure environment for embassy personnel through regular patrols and surveillance activities.
• Trained newly assigned Marine Security Guards on proper procedures and protocols to ensure consistency in performance standards.
• Contributed to the development of comprehensive security plans for various events, reducing potential threats and vulnerabilities.
• Managed access control systems, ensuring that only authorized individuals were granted entry into restricted areas.
• Maintained accurate records of security-related incidents, enabling prompt analysis and corrective actions when necessary.
• Prevented potential security breaches through proactive monitoring of surveillance systems and prompt reporting of suspicious activity.