AARON HARPER
Summary
Articulately professional with customer service background. Demonstrating ability to trouble-shoot and problem solve basic and complex issues relating to hospitality. Able to work well in a busy environment and multi-task efficiently. Provides clear, simple, precise instructions. Proficient in use of office equipment. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity.
Overview
5
5
years of professional experience
Work History
Night Auditor
Springhill Suites By Marriott
09.2023 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Housekeeping Supervisor
Embassy Suites
08.2023 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Housekeeping Supervisor
Double Tree By Hilton Atl Airport
01.2023 - 08.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Communicated repair needs to maintenance staff.
Front Desk Supervisor
Fairfield By Marriott
01.2019 - 07.2022
- Assisting and advising customers who may be choosing from a variety of travel options
- Making reservations for customers based on their various needs and budgetary allowances
- Exhibited exceptional customer service ability, being effective & cost conscious.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
Assistant Executive Housekeeper
Comfort Inn By Choice Hotels
06.2021 - 01.2022
- Scheduled appointments, arranged meetings & worked closely with executive hotel staff
- Responsible and trustworthy, responsible for supervising the housekeeping operations and delegating tasks to the housekeeping staff
- Inspected and maintenance the hotel facility according to Choice standards
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
Education
Associate of Arts - Early Childhood Education
Georgia State University
Atlanta, GA07.2024
High School Diploma -
Stephenson High School
Stone Mountain, GA05.2017
Skills
- Microsoft Word
- Excel
- PowerPoint
- Access
- Outlook proficient
- Effective Written and Verbal Communication Skills
- Event Planner Skills
- Graphic Designer Skills
- Guest Hospitality Skills
- Organizational Skills
- Detailed Oriented Skills
- Management Skills
- Team Leader Skills
- Administrative Skills
- Daily Reporting
- Generating Reports
- Reporting Capabilities
- Facility Maintenance Monitoring
Timeline
Night Auditor
Springhill Suites By Marriott
09.2023 - Current
Housekeeping Supervisor
Embassy Suites
08.2023 - Current
Housekeeping Supervisor
Double Tree By Hilton Atl Airport
01.2023 - 08.2023
Assistant Executive Housekeeper
Comfort Inn By Choice Hotels
06.2021 - 01.2022
Front Desk Supervisor
Fairfield By Marriott
01.2019 - 07.2022
Associate of Arts - Early Childhood Education
Georgia State University
High School Diploma -
Stephenson High School