Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Registration Representative
WakeMed Raleigh Campus
Raleigh, NC
03.2023 - Current
Maintained accurate records by updating patient demographics, insurance, and financial information.
Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
Public Safety Officer
WakeMed Cary Hospital
Cary
02.2022 - Current
Patrolled assigned areas on foot, or by vehicle.
Notified emergency personnel of incidents requiring medical assistance and aid.
Talked regularly with citizens to establish rapport and become familiar presence in area.
Answered emergency calls for help from citizens and business owners.
Educated staff members on proper field procedures to boost public trust in officers and efficiency.
Applied principles of law enforcement and fire protection.
Correctional Officer
North Carolina Dept Of Public Safety
Raleigh, NC
04.2018 - 09.2022
Escorted inmates to and from cells, court, hospitals and medical appointments.
Conducted routine and emergency head counts.
Prepared, processed and maintained forms, reports, logs, records and activity journals.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
Inspected work sites and crew trucks for contraband, cleanliness and safety.
Received and accounted for personal possessions and determined inmate work assignments.
Booked new inmates into facility and processed inmates for release.
Completed intake paperwork, fingerprints and searches.
Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
Detention Officer
Edgecombe County Sheriff's Department
Tarboro, NC
04.2006 - 04.2018
Wrote daily reports and maintained logs of inmate activities and behaviors.
Attended to feeding, housing and physical well-being of inmates.
Conducted physical searches of prisoners and premises in search of weapons and contraband.
Regularly conducted security and sanitation checks.
Took custody of prisoners from arresting officers to begin processing into detention facility.
Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
Processed inmates by taking photographs and fingerprints.
Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
Processed visitors and attorneys arriving to see prisoners.
Verified identification using specialized databases and methods such as fingerprinting.
Facilitated video arraignment processes as part of judicial process.
Made rounds at specified intervals and conducted head counts and roll calls.
Established positive working relationships and maintained boundaries with resident offenders.
Built solid relationships with staff and residents to keep institution safe and secure.
Completed dorm sanitation and maintenance checks and reported results to management.
Received and inspected mail, property and funds from visitors on behalf of designated inmates.
Lead Pawnbroker
Quick Cash Pawn
Rocky Mount, NC
02.2013 - 01.2018
Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
Checked, organized and displayed inventory attractively to promote patron interest.
Made loans on items after closely inspecting item values, collecting payments or tangible property as collateral.
Assessed quality and value of incoming items and offered customers loans.
Processed payments, handled cash and securely initiated bank deposits for revenue-grossing pawn shop.
Checked payment verification and applications for pawn loans, carefully examining paperwork to prevent fraud or issues.
Performed store open and close procedures as part of shift responsibilities.
Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
Generated new loan business by making phone calls to potential clients.
Monitored day-to-day activities of shop, communicating issues with shop owners and closely watching over inventory.
Managed database of loan information and customer contact details in system, maintaining accuracy and using data to improve processes.
Welcomed customers to shop and offered to answer questions on merchandise.
Organized stock overflow room and moved stock to show room when space was available.
Education
Criminal Justice/ Psychology
Fayetteville State University
Fayetteville, NC
Rocky Mount High School
Rocky Mount, NC
05.2003
Skills
Emergency Situations
Maintenance Requirements
Firearms Expertise
Safety Violations
Security Management
Effective Working Relationships
Law Enforcement Information Databases
Conflict De-Escalation
Data Entry
Excellent Customer Service
Accomplishments
Supervised team of 10 staff members.
Collaborated with team of 3 in the development of Training policiesandprocedures.