Aaron Hay
Lee's Summit,MO
Summary
Accomplished District Manager with a proven track record at TCC Verizon, enhancing profitability and exceeding sales quotas through strategic planning and operations oversight. Skilled in financial management and fostering team collaboration, demonstrated through effective leadership and staff recruiting. Excelled in leveraging market research and CRM to achieve significant business growth and customer loyalty.
Overview
18
18
years of professional experience
Work History
District Manager
TCC Verizon
2018.07 - 2024.08
- Supervised 3 locations, enforcing high-quality standards of operation.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved 4.8 Google Review score for District over 5 years.
Appliance Supervisor
JCPenney
2016.07 - 2018.03
- Built successful retail team by instilling culture of collaboration and developing daily plans centered on common group goals.
- Oversaw staff performance, delivering coaching and mentoring to bolster sales.
- Trained and oriented associates to maximize team performance.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Mentored new sales associates to contribute to store's positive culture.
- Obtained 2nd highest sales results in District in 1st fiscal year while having smallest floor plan.
Brand Central Manager
Sears
2006.09 - 2016.07
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established time frames.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved Department's high margin protection plans by $46,000 in first 6 months.
Education
GED -
Metropolitan Community College - Kansas City
Kansas City, MOSkills
- Financial Management
- Operations Oversight
- Market Research
- Budget Management
- CRM
- Staff Recruiting
- Strategic Planning
- Microsoft Office
Timeline
District Manager
TCC Verizon
2018.07 - 2024.08
Appliance Supervisor
JCPenney
2016.07 - 2018.03
Brand Central Manager
Sears
2006.09 - 2016.07
GED -
Metropolitan Community College - Kansas City
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