Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
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Aaron T.  Hayden

Aaron T. Hayden

Aurora,IL

Summary

Results-driven and client-focused leader with experience in managing and growing strategic client relationships. Proven ability to identify opportunities, deliver tailored solutions, and drive revenue growth while ensuring exceptional customer satisfaction. Expertise in account management, contract negotiations, and developing long-term business strategies that consistently exceed sales targets. Possesses a strong background in cross-functional team collaboration, ensuring seamless operations and shared success. Skilled in managing high-value accounts, fostering client loyalty, and contributing to organizational success by aligning client goals with business objectives.

Overview

26
26
years of professional experience

Work History

Interim Key Account Manager

Cintas
10.2024 - Current
  • Manage high-value key accounts, ensuring the development and execution of tailored strategies to drive growth and long-term partnerships
  • Act as the main point of contact for key clients, providing exceptional service, resolving issues, and ensuring customer satisfaction
  • Collaborate with sales, service, and operations teams to deliver solutions that meet customer needs
  • Lead contract negotiations and manage renewals, securing long-term agreements and minimizing churn
  • Develop and deliver presentations to key customers to position products and services
  • Develop a thorough understanding of key clients' needs and requirements to prepare customized solutions
  • Build and maintain strong client relationships to drive business growth

Catalog Manager

Cintas
01.2020 - Current

Collaborate with cross-functional teams, including Service Sales Representatives, Key Account Managers, Service Managers, and Sales, to develop and implement catalog strategies that meet business objectives.

Analyze catalog performance metrics, including sales data and customer engagement, to make data-driven decisions for continuous improvement and optimization of catalog offerings

Communicate with current and future customers to build rapport, develop long-term relationships, and achieve mutual goals.

FY2024

$1.1 million in catalog sales

4th in North Central Group for a catalog weekly average of $598.00

ShoePer Bowl Growth Promotion

  • 1st place in North Central Group
  • 6th place in organization
  • $53,000.00 in shoes sold in 3 months

Spring Growth Promotion

  • 1st place in North Central Group
  • $31,000.00 sold in 3 months
  • FY2023

Catalog Peak Performance

  • Finished fiscal year 14% above projection
  • $1.36 million in catalog sales
  • 41% gross profit

ShoePer Bowl Growth Promotion

  • 1st place in North Central Group
  • 4th place in organization

Corporate Audit - 100% in catalog portion

FY2022

Catalog Peak Performance

  • Finished fiscal year 15% above projection
  • 1st place in North Central Group in catalog sales - $1.36 million
  • 41% gross profit
  • 2nd in organization in safety shoes sold - $550,000.00

FY2021

Catalog Peak Performance

  • Finished fiscal year 70% above projection
  • 1st place in North Central Group in catalog sales - $1.7 million

ShoePer Bowl Growth Promotion

  • 1st place in organization
  • Sold 835 pairs of shoes in three months

Masked Hero Challenge

  • 1st place in North Central Group
  • $120,000.00 in masks sold in 3 months

Service Supervisor

Cintas
06.2013 - 01.2020

World Class Engagement in Service Turnover (FY2019)

  • 1st place North Central Group - 10.89%
  • Voluntary Protective Program (VPP) Star Status (FY2019)
  • 1st place North Central Group in safety with a Total Incident Rate of 0 and Auto Liability of 1.27 (FY2019)

Sanis Ultra Clean Champion (April 2014 - April 2018)

  • Increased average weekly volume from $13,000.00 to $23,000.00
  • Decreased lost business from 57% to 13%
  • Promoted 3 Sanis Ultra Clean Service Representatives to a Facilities Service Route

Service Sales Representative

Cintas
06.1999 - 05.2013

Zero Expired Service Agreements (FY2007, FY2008, FY2009, FY2010, FY2011, FY2012, FY2013)

Zero Lost Business (FY2007, FY2008, FY2009, FY2010, FY2011, FY2012, FY2013)

Winter Games Service Growth Promotion (FY2011)

  • 1st place North Central Group

Add-Mazing Race Growth Promotion (FY2010)

  • 1st place North Central Group

Overall Positive Growth (FY2009, FY2010, FY2011)

  • 1st place Location 344
  • FY2009 - $7,000.00
  • FY2010 - $5,500.00
  • FY2011 - $1,300.00

Promoted to Whole Sale Industrial Route (September 2006)

Promoted to Two Man Industrial Route (July 2002)

Promoted to Single Man Industrial Route (November 1999)

Skills

  • Approachable
  • Creative Problem Solver
  • Professional
  • Trustworthy
  • Cross-Functional Collaborator
  • Effective Communicator
  • Dedicated
  • Relationship Builder
  • Strategic Planner
  • Time Management
  • Passionate
  • Data Driven
  • Adaptable
  • Leader
  • Strong Negotiation Skills
  • Detail Oriented

Accomplishments

Outstanding Achievement Award (OAA)

FY2002, FY2012, FY2013, FY2016, FY2020, FY2022

Catalog Peak Performance

FY2021, FY2022, FY2023

General Manager’s Customer Service Dream Team Member

FY2006, FY2007, FY2008, FY2009

Location 344 Safety Award

FY2006

Accident Free

1999 - Present

Certification

Corporate Culture and Engaging Leadership

Service Training

Meticulous Hiring

Smith System Driver Trainer

Green Belt

Service Sales Representative College

Hazard Analysis and Critical Control Points (HAACP)

Service Sales Representative in Training

Supervisor Effectiveness Training

Voluntary Protection Program (VPP) Star Status

Catalog College

Timeline

Interim Key Account Manager

Cintas
10.2024 - Current

Catalog Manager

Cintas
01.2020 - Current

Service Supervisor

Cintas
06.2013 - 01.2020

Service Sales Representative

Cintas
06.1999 - 05.2013
Aaron T. Hayden