Aaron Hede
Selah,WA
Summary
Skilled in managing and coordinating cargo and freight operations with focus on efficiency and accuracy. Have background in ensuring smooth shipment processes by effectively negotiating rates, scheduling pickups, and preparing documentation. Strengths include strong organizational skills, ability to work under pressure, and expertise in logistics software. Contributed to reducing operational costs through strategic planning and optimization of resources.
Overview
12
12
years of professional experience
Work History
Load Planner
Tree Top, Inc.
Selah, WA
05.2017 - Current
- Collaborated with other departments to ensure timely delivery of goods and services.
- Directed cargo loading to monitor even distribution of weight.
- Managed freight preparation to meet client specifications and maintain DOT compliance.
- Retrieved stored items and traced lost shipments, when necessary.
- Communicated regularly with carriers to ensure that goods were delivered safely and on schedule.
- Coordinated with team to determine best use of drivers according to load type and planned routes.
- Evaluated current logistics processes; identified areas for improvement; recommended changes accordingly.
- Utilized specialized software programs to generate load plans based upon weight, volume, route restrictions, safety regulations.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Assessed truck capacity utilization by analyzing actual versus theoretical loads.
- Estimated freight and postal rates to track shipment costs and weights.
- Analyzed customer requirements and determined the most cost-effective shipping methods.
- Developed strong relationships with professionals by effectively resolving issues, responding promptly to concerns and delivering constructive feedback.
- Negotiated rates with carriers according to customer needs while keeping costs within budget parameters.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
After Hours Dispatcher
Haney Truck Line, LLC
YAKIMA, Washington
06.2016 - 06.2017
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Provided timely updates to customers regarding their orders or requests.
- Resolved customer complaints related to service issues or delays.
- Assigned drivers to appropriate routes based on customer needs.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Monitored changes in delivery schedule and communicated changes to customers.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Documented services performed, operations information, and dispatch details in system.
- Received and dispatched calls for emergency services.
- Managed daily delivery and work schedules to maximize coverage.
- Tracked changes in computer system to keep records current and accurate.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Investigated and resolved customer and vendor issues to retain business.
Supervisor
Arvato Systems
YAKIMA, Aashington
07.2013 - 06.2016
- Tracked progress on projects and provided timely feedback to staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Created new strategies for improving customer service standards within the organization.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained positive working relationship with fellow staff and management.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Worked closely with human resources to support employee management and organizational planning.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Set specific goals for projects to measure progress and evaluate end results.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Analyzed key performance indicators to identify effective strategies.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Trained new employees on company policies and procedures.
Education
GED -
Home Schooled
Yakima, WA06-1997
Skills
- Logical reasoning
- Shipping procedures
- Transportation planning
- Warehouse operations
- Logistics management
- Team collaboration
- Load distribution
- Freight coordination
- Route optimization
- Software knowledge
- Route development
- Load management
- Carrier negotiation
Timeline
Load Planner
Tree Top, Inc.
05.2017 - Current
After Hours Dispatcher
Haney Truck Line, LLC
06.2016 - 06.2017
Supervisor
Arvato Systems
07.2013 - 06.2016
GED -
Home Schooled
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