Aaron Helms
Washburn,TN
Overview
32
32
years of professional experience
1
1
Certification
Work History
Service Manager
Bobcat Of Knoxville
03.2015 - Current
- Led service team of 14 people in achieving operational excellence and enhancing customer satisfaction.
- Implemented process improvements to streamline workflow and reduce service turnaround time.
- Developed training programs for new technicians, fostering skill development and knowledge retention.
- Oversaw inventory management, ensuring availability of parts and minimizing downtime for repairs.
- Analyzed customer feedback to identify areas for service enhancement and implement corrective actions.
- Coordinated with sales team to ensure alignment between service offerings and customer expectations.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised a team of 14 service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
Field Service Technician
DMG/Mori Seiki Ellison Technologies
12.2013 - 03.2015
- Serviced and installed CNC machine tool equipment in large-scale production and assembly facilities across Tennessee, Georgia, Alabama, and Mississippi.
- Responded rapidly to operational, technical, and mechanical issues to minimize downtime and ensure maximum productivity on customer production lines.
- Performed software and ladder logic updates on Fanuc and Mitsubishi control systems; troubleshot and repaired PLC logic, drives, circuit boards, and related components on 24-volt and 220-volt 3-phase systems.
- Utilized diagnostic computers, cranes, pneumatic tools, detailed schematics (including ladder diagrams), soldering equipment, and a wide range of test instruments to identify and resolve equipment failures.
- Managed all customer-facing interactions, including completing service documentation, processing paperwork, and electronically filing billing and service reports.
- Developed and implemented new service and maintenance procedures to improve equipment reliability and streamline repair processes.
- Maintained strong customer satisfaction while performing physically demanding tasks requiring frequent bending/stooping and the safe lifting and carrying of 50+ lbs.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
- Demonstrated ability to lift and move 80+ pounds while completing duties that involve regular stooping and bending.
Field Service Technician
Bobcat Of Knoxville
01.2004 - 12.2013
- Traveled throughout Tennessee, North Carolina, Virginia, and Kentucky to repair, maintain, and support a wide range of industrial equipment.
- Responded quickly to operational and technical issues to minimize downtime and ensure maximum productivity for customers.
- Conducted daily follow-ups and assessments of company production equipment to identify issues and prevent failures.
- Interacted directly with customers in the field to complete service documentation, process payments, and submit organized, accurate billing records.
- Maintained service truck inventory, documenting parts and supplies through detailed, itemized checklists.
- Developed and implemented new service procedures for equipment repair, preventative maintenance, and in-field fabrication.
- Utilized diagnostic computers, checklists, schematics, torches, welders, cranes, pneumatic tools, soldering irons, DVMs, pressure gauges, flow meters, and various test equipment to diagnose and resolve issues.
- Oversaw troubleshooting, repair, and maintenance of diverse equipment types, ensuring optimal performance and safety compliance.
- Delivered excellent customer service, building and maintaining strong client relationships.
- Multitasked and prioritized service calls with a high sense of urgency to maximize efficiency and productivity.
Service Technician
Bobcat Of Knoxville
12.2000 - 06.2004
- Repaired and maintained a wide variety of heavy equipment in a fast-paced, production-oriented environment, including complete maintenance of all company vehicles.
- Utilized diagnostic computers, checklists, schematics, torches, welders, cranes, pneumatic tools, soldering irons, DVMs, pressure gauges, flow meters, and other test equipment to accurately diagnose and repair mechanical and hydraulic issues.
- Followed operational requirements to ensure the safe use of lifts, hoists, and other service equipment.
- Ensured proper handling, storage, use, and spill cleanup of Varsol, brake cleaner, solvents, grease, engine oil, hydraulic oil, gasoline, diesel, and mineral spirits in accordance with safety and environmental protocols.
- Worked both independently and collaboratively as part of a maintenance team to meet production deadlines and maintain equipment uptime.
- Trained new employees on repair procedures, shop safety, and equipment operation to support team development and consistency.
- Improved equipment reliability by enhancing the quality and consistency of preventative maintenance practices.
Service Technician
Acme Diesel
09.2000 - 12.2000
- Fuel System & Turbocharger Specialist
- Followed detailed procedures outlined in OEM and technician manuals to diagnose, repair, and maintain fuel systems and turbocharger components.
- Operated specialized equipment including acid vats, sandblasters, hoists, fuel pump calibration stands, diagnostic computers, and precision test instruments.
- Performed mechanical repairs on a wide range of trucks, cars, and heavy equipment, ensuring reliability and compliance with safety standards.
- Completed all on-site repairs efficiently, working both independently and collaboratively as part of a high-productivity team.
- Conducted maintenance and comprehensive repairs on diesel engines, trucks, and related equipment.
- Regularly executed physically demanding tasks, including frequent bending/stooping and safely lifting or carrying materials over 80 lbs.
Concrete Finisher
Helms Concrete Finishing
06.1993 - 08.2000
- Supervised concrete finishing operations, ensuring high-quality surface textures and finishes.
- Implemented safety protocols, reducing workplace incidents during concrete application processes.
- Assessed project specifications to determine appropriate materials and methods for concrete finishing.
- Collaborated with project managers to develop efficient workflows, enhancing overall productivity on job sites.
- Mixed, spread, and patched concrete to specifications.
- Collaborated with team members to ensure smooth transitions between different phases of the concrete placement process.
- Demonstrated versatility by successfully completing various types of concrete projects, including residential, commercial, and industrial applications.
- Upheld company reputation for excellence in the field through consistent delivery of high-quality finished surfaces that met or exceeded client expectations.
- Assisted in estimating, measuring, and marking out work areas before concrete pours, facilitating accurate project planning.
- Set concrete forms, ensuring alignments and depths for optimal structural integrity.
- Cut, chipped, or sawed concrete to create desired shapes.
- Handled repairs on concrete finishing equipment, keeping tools operational.
- Troweled and finished concrete to create textured or decorative surfaces.
- Installed forms for shaping, insulating, or creating decorative effects in concrete.
- Regularly executed physically demanding tasks, including frequent bending/stooping and safely lifting and carrying materials over 80 pounds.
Education
Technology - Diesel Mechanic
Tennessee Technology Center
Knoxville, TN09-2000
High School Diploma -
Maynardville High School
Maynardville, TN05-1999
Skills
- Effective communication
- In-depth understanding of mechanical systems
- Proficient in MS Office/Windows/Excel/Adobe
- Excellent Troubleshooting Skills
- Excellent Field-based and shop fabrication experience
- Exceptional ability to build positive rapport with customers
- Exceptional Organization Skills
- Industrial electrical systems
- Excellent social and interpersonal skills
- Experience using all types of hand tools
- Physically Strong
- Managing Skills
- Operated overhead cranes and lifts of all types
- MIG/TIG/Stick Welder
- Soldering/Oxygen/Acetylene Torches
- Digital voltmeter proficiency
- Plasma Cutter
- Air compressor/Pneumatic Tools experience
- Fanuc and Mitsubishi NC experience
- Programming Experience M-code, G-code
- Service management expertise
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Certification
- Training through Bobcat/Doosan- A/C-134A, Advanced Loader Hydraulics 1, 2, & 3, Advanced Excavator Hydraulics, Tier 4 diesel engines and Advanced Electrical Part 1, 2, & 3, Versahandler Training, Toolcat Training, Can-Bus Systems DEF/Emission Systems
- Skyjack Training Certification-SJ600-SJ1000, SJIII compact and conventional-December 2004
- Gwinett Technical College of Atlanta- Hydraulics Level 1 & 2 Certification 2002
- Welding Training and Certification- November 2001
Timeline
Service Manager
Bobcat Of Knoxville
03.2015 - Current
Field Service Technician
DMG/Mori Seiki Ellison Technologies
12.2013 - 03.2015
Field Service Technician
Bobcat Of Knoxville
01.2004 - 12.2013
Service Technician
Bobcat Of Knoxville
12.2000 - 06.2004
Service Technician
Acme Diesel
09.2000 - 12.2000
Concrete Finisher
Helms Concrete Finishing
06.1993 - 08.2000
Technology - Diesel Mechanic
Tennessee Technology Center
High School Diploma -
Maynardville High School