Summary
Overview
Work History
Education
Skills
Timeline
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Aaron Helms

Raleigh,NC

Summary

Dynamic business owner with a proven track record at Matco Tools, excelling in customer relations and financial planning. Successfully implemented growth strategies that increased revenue and optimized operations. Skilled in relationship building and budget development, fostering client loyalty and enhancing service efficiency. Committed to driving business success through innovative solutions.

Overview

16
16
years of professional experience

Work History

Owner

Matco Tools
07.2015 - Current
  • Developed business plans outlining operations, marketing strategies, and financial projections.
  • Managed daily operations ensuring efficient workflow and customer satisfaction.
  • Coordinated inventory management to optimize stock levels and reduce costs.
  • Established vendor relationships to enhance supply chain efficiency and product quality.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Service Writer

Leith Volkswagen Of Raleigh
11.2011 - 03.2015
  • Managed customer service inquiries and ensured accurate documentation of service requests.
  • Coordinated with technicians to schedule repairs and maintain efficient workflow.
  • Developed comprehensive service reports, improving communication between departments.
  • Trained new staff on company policies and service writing procedures.
  • Provided expert guidance to customers on service options and recommendations.
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained up-to-date knowledge of product and service changes.

Parts Manager

Fred Anderson Kia
03.2010 - 11.2011
  • Managed inventory levels and streamlined parts procurement processes to enhance operational efficiency.
  • Coordinated with suppliers to negotiate pricing and ensure timely delivery of essential components.
  • Implemented inventory management systems to track part availability and optimize stock levels.
  • Trained and mentored staff on best practices for parts handling and customer service protocols.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Analyzed sales trends to follow demands of customers and in-shop needs.

Education

BBA - Business Administration

Campbell University
Buies Creek, NC
06-2003

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Financial planning
  • Cost reduction
  • Budget development
  • Market trend awareness
  • Growth strategy implementation
  • Profit and loss analysis
  • Operations management
  • Business management
  • Business planning

Timeline

Owner

Matco Tools
07.2015 - Current

Service Writer

Leith Volkswagen Of Raleigh
11.2011 - 03.2015

Parts Manager

Fred Anderson Kia
03.2010 - 11.2011

BBA - Business Administration

Campbell University

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Aaron Helms