Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Aaron Hemphill

Salem

Summary

Skilled Field Service Technician with background in diagnosing, repairing and optimizing a variety of equipment. Strengths include troubleshooting skills, ability to work independently, and strong customer service orientation. Previous experience has led to improved machine functionality, increased client satisfaction and minimized downtime through timely, efficient service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Field Service Technician

Flex Technology Group
Salem
07.2024 - Current
  • Replaced parts for malfunctioning printers, such as fusers and toner cartridges.
  • Updated firmware on various types of printers as necessary.
  • Ordered replacement parts when needed for repair work.
  • Assisted customers with network printing problems.
  • Troubleshot and resolved printer hardware issues.
  • Performed regular maintenance on printers to ensure optimal performance.
  • Installed new printers and ensured proper setup.
  • Investigated complaints from customers about poor print quality or other related issues.
  • Maintained records of all service calls and repairs performed on each printer model type.
  • Provided training to end users on how to use the printers correctly.

Service Writer

D&W Automotive
Sublimity
01.2024 - 07.2024
  • Developed relationships with local auto parts suppliers in order to secure discounts on parts purchases.
  • Ensured all safety regulations were followed while working in the shop environment.
  • Processed payments for completed services using cash register or point-of-sale systems.
  • Provided cost estimates for additional repairs and services requested by customers.
  • Greeted customers, listened to their vehicle concerns, and wrote up service orders.
  • Maintained customer database with current contact information and vehicle records.
  • Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Maintained accurate records of customer orders, payments, invoices, and account balances.
  • Operated cash register during peak hours of business transactions accurately and efficiently.
  • Sourced hard-to-find components from alternative suppliers if necessary based on customer needs.
  • Provided technical advice on how best to use certain auto parts for specific vehicles.

Field Service Technician

Pacific Office Automation
Beaverton
08.2017 - 12.2023
  • Replaced worn or defective parts with manufacturer-approved replacements to maintain system functionality.
  • Provided technical support for customers regarding copier operations and malfunctions.
  • Provided training to new users on how to operate the different models of copiers available.
  • Resolved customer service issues in a timely manner, including responding to inquiries, troubleshooting problems and providing solutions.
  • Assisted customers with setting up network connectivity for their copiers via Ethernet or Wi-Fi connections.
  • Tested all components of the copier systems prior to installation to ensure proper operation.
  • Responded quickly to emergency service requests from customers.
  • Installed new copiers based on customer specifications and requirements.
  • Used troubleshooting abilities to detect malfunctions for on-site copiers and completed immediate repairs to restore performance.
  • Traveled to business locations to troubleshoot, diagnose and resolve copier problems.
  • Kept accurate inventory of tools, parts and supplies to handle normal copier issues.
  • Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
  • Analyzed wiring diagrams to gather repair information and procedures.

Production Line Worker

GARMIN AT
Salem
06.2015 - 08.2017
  • Monitored inventory levels and informed management when additional supplies were needed.
  • Worked quickly and efficiently while maintaining high standards of quality control.
  • Maintained accurate records of product counts and materials used during assemblies.
  • Monitored assembly line operations and identified any issues or problems that arose.
  • Ensured work areas were kept clean and organized at all times.
  • Communicated effectively with co-workers about production progress throughout shift hours.
  • Verified accuracy of assembled parts before moving them down the line for further processing.
  • Collaborated with other departments to ensure smooth production process flow.
  • Assisted in the development of new assembly processes and procedures.
  • Reported any safety hazards or defective parts encountered during assembly operations.
  • Inspected finished products for quality assurance purposes.

Education

Associate of Applied Science - Electrical Engineering

ITT Technical Institute
Salem, OR
04-2015

Skills

  • Printer troubleshooting
  • Firmware updates
  • Network connectivity
  • Equipment maintenance
  • Parts ordering
  • Customer service
  • Inventory management
  • Problem solving
  • Time management
  • Hardware repair
  • System installation
  • Multimeter usage
  • Preventive Maintenance
  • Relationship building

Accomplishments

  • KONICA MINOLTA Technician of the Month for two months

Certification

  • ATSP Certified through CANON
  • Production training on CANON V1000 and C910 and previous models
  • KONICA MINOLTA Production training on BIZHUB Pro, BIZHUB PRESS and some ACCURIOPRESS Models

Timeline

Field Service Technician

Flex Technology Group
07.2024 - Current

Service Writer

D&W Automotive
01.2024 - 07.2024

Field Service Technician

Pacific Office Automation
08.2017 - 12.2023

Production Line Worker

GARMIN AT
06.2015 - 08.2017

Associate of Applied Science - Electrical Engineering

ITT Technical Institute

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