Aaron Henry
Minneapolis
Summary
Proven Security Manager with a track record of enhancing safety protocols and reducing incident response times by 30% at Billy’s on Grand. Expert in CCTV surveillance and crisis management, I excel in conflict de-escalation, fostering team growth, and improving security measures. Skilled in emergency management and staff training, I ensure a secure, customer-focused environment.
Overview
12
12
years of professional experience
Work History
Security Officer Site Supervisor
Gardaworld Security
10.2022 - Current
- Examined doors, windows and gates to verify security.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored CCTV cameras and alarm systems for security breaches.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked and verified photo identification prior to granting facility access.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Investigated suspicious activities and persons to maintain security of premises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Reported suspicious activities and persons to law enforcement.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Wrote detailed reports of all security breaches and investigations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Oversaw equipment maintenance routines regularly ensuring optimal performance levels across all machinery used onsite.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Oversaw personnel safety and efforts at work site.
- Trained new team members on site policies and procedures.
- Resolved issues among team members to keep employees on task.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Issued access cards to authorized personnel to monitor access points.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Enhanced security measures for VIP visits, coordinating closely with executive protection teams.
- Enhanced team morale and cohesiveness with regular training sessions on security best practices.
- Streamlined visitor check-in processes, enhancing efficiency of entry protocols.
- Increased staff compliance with security protocols through effective communication and enforcement.
- Reduced false alarm responses, accurately assessing and responding to security alerts.
- Led security briefings for new employees, ensuring high level of preparedness across team.
- Enhanced security perimeter integrity by conducting regular patrols of property.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Assisted in the development of comprehensive security plans for special events and occasions.
- Promoted to team leader for demonstrating exceptional leadership and security management skills.
- Conducted safety audits, identifying and mitigating potential hazards to prevent accidents.
- Initiated community watch program, strengthening ties between security personnel and local residents.
- Developed emergency evacuation plans, ensuring staff readiness in case of incident.
- Improved team response times with thorough training on emergency procedures.
- Coordinated with local law enforcement during investigations, aiding in resolution of several critical incidents.
- Self-motivated, with a strong sense of personal responsibility.
- Improved public safety by vigilantly patrolling event spaces during high-traffic gatherings.
- Reduced incidents of theft and vandalism, maintaining vigilant surveillance over high-risk areas.
- Provided detailed incident reports, streamlining communication with law enforcement and management.
- Managed access control systems to ensure authorized entry, maintaining secure environment.
- Fostered safe shopping environment, quickly addressing customer concerns and incidents.
- Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
- Improved inventory control in retail environments, conducting regular checks to prevent loss.
Security/night Audit
Moxy Hotel
10.2021 - 10.2022
- Increased repeat business by fostering a positive customer experience throughout the entire sales process.
- Consulted with customers to assess needs, determine budget, and describe vehicle options.
- Enhanced sales performance by conducting thorough product demonstrations tailored to individual client needs.
- Conducted follow-up calls after each sale, ensuring customer satisfaction and addressing any unresolved issues.
Security Guard
Old Mexico Imports
08.2018 - 11.2021
- Monitored CCTV cameras and alarm systems for security breaches.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
Security Manager
Billy’s on Grand
10.2018 - 10.2021
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Investigated incidents and wrote reports.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Improved response time to incidents by developing effective communication protocols within the security team.
Head of Security
The Wild Onion
06.2013 - 10.2018
- Improved employee safety by conducting thorough background checks on all new hires prior to granting them access privileges.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Managed a team of security personnel, providing training and development opportunities to ensure their consistent growth and effectiveness.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Examined doors, windows and gates to verify security.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Designed effective evacuation procedures for various emergency scenarios, ensuring minimal confusion or delay during real-life situations.
- Maintained compliance with local, state, and federal regulations by staying current on industry standards and best practices.
- Conducted thorough investigations into reported incidents, leading to the identification of perpetrators and prevention of future occurrences.
- Established an incident reporting system that streamlined information gathering processes during critical events or emergencies.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Issued access cards to authorized personnel to monitor access points.
Education
Security Trade - Computer And Information Systems Security
Trade School
Saginaw, MI04.2012
High School Diploma -
Cretin-Durham Hall
Saint Paul05.2009
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- CCTV surveillance
- CCTV monitoring
- Superior customer service
- Physical fitness
- Surveillance
- Emergency response
- Access control
- Patrol operations
- Complex Problem-solving
- Relationship building and management
- Security screenings
- Conflict de-escalation
- Conflict resolution techniques
- Visitor tracking
- Threat assessment
- Access control management
- Electronic surveillance
- Document management
- Threat management
- Staff management
- Stationary surveillance
- Security equipment operation
- Crime prevention
- Metal detector operation
- Crisis management
- Emergency management
Timeline
Security Officer Site Supervisor
Gardaworld Security
10.2022 - Current
Security/night Audit
Moxy Hotel
10.2021 - 10.2022
Security Manager
Billy’s on Grand
10.2018 - 10.2021
Security Guard
Old Mexico Imports
08.2018 - 11.2021
Head of Security
The Wild Onion
06.2013 - 10.2018
Security Trade - Computer And Information Systems Security
Trade School
High School Diploma -
Cretin-Durham Hall