Aaron Hernandez
Grand Prairie,TX
Summary
Seasoned collaborator with superior knowledge of leveraging data to identify trends and drive strategic business decisions. A forward-thinking reliable business professional with a proven track record of successful project management and oversight.
Overview
22
22
years of professional experience
Work History
Senior Advance Analytics
AT&T
04.2023 - Current
- Utilized natural language processing techniques to analyze unstructured data sources, unlocking valuable insights that informed strategic initiatives.
- Designed user-friendly reports to effectively communicate complex analytics findings, enabling informed decision-making across the organization.
- Collaborated with cross-functional teams to integrate advanced analytics into various business operations, driving overall efficiency improvements.
- Improved data-driven decision making by developing advanced analytics models and strategies.
- Utilized predictive analytics to forecast XXXXX.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Implemented rigorous data validation protocols, minimizing errors and ensuring accurate results in all analyses performed.
- Conducted thorough analyses on large datasets, identifying patterns and trends to support strategic initiatives.
- Led process improvement initiatives by analyzing workflow inefficiencies and proposing actionable solutions.
- Enhanced data-driven decision-making for company leadership through comprehensive reporting and visualization.
- Interpreted business questions and collaborated with external sources to identify data sources.
- Backfill to peers and direct manager during periods of time off or absence.
- Filled in and presented as needed for colleagues and manager
Senior Financial Analyst
AT&T
06.2013 - 04.2023
- Provided valuable insights by leading monthly variance analysis reviews between actual results and forecast expectations.
- Enabled informed decision-making by presenting key findings from complex data sets in clear, concise formats for senior leadership team members.
- Championed a culture of continuous improvement within the team, fostering an environment that sought innovative solutions to challenges.
- Developed presentations and reports to inform and educate company stakeholders.
- Delivered accurate projections by designing robust forecasting techniques tailored specifically to the business unit.
- Used relevant financial technology to generate reports and recommended courses of action to upper management.
- Collected data from other divisions to support quarterly forecasts.
- Monitored *********** to report out on .
- Presented oral and written reports on general economic trends, individual corporations and entire industries.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Integrated multiple sources of disparate data into cohesive datasets, improving overall analytic capabilities.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
Revenue Management Representative
AT&T
10.2002 - 06.2013
- Maintained open lines of communication with customers throughout the escalation process, ensuring their needs were addressed with care and transparency.
- Leveraged strong communication skills when corresponding with customers, resulting in higher payment commitment rates.
- Exceeded monthly goals
- Recognized Quarterly and Yearly as high performing representative
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
- Created and distributed spreadsheet with key performance deliverables
- Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
- Participated in management/employee committees to improve employee morale.
Education
Associate of Science - Computer Science And Information
Pace University
New York, NYBachelor of Business Administration - Business Administration And Ethics
Mid-America Christian University
Oklahoma City, OKSkills
- Advanced Excel
- Data Storytelling
- Attention to Detail
- Analytical Problem Solving
- Statistical Analysis
- Project Management
- Presentation Preparation
- Communication Skills
Languages
Spanish
Native or Bilingual
Timeline
Senior Advance Analytics
AT&T
04.2023 - Current
Senior Financial Analyst
AT&T
06.2013 - 04.2023
Revenue Management Representative
AT&T
10.2002 - 06.2013
Associate of Science - Computer Science And Information
Pace University
Bachelor of Business Administration - Business Administration And Ethics
Mid-America Christian University