Aaron Hernandez
Windsor,CA
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
WellQuest
Santa Rosa , CA
2021.10 - 2024.07
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Greeted guests and provided menus.
- Checked food before serving it to customers.
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Addressed complaints to kitchen staff and served replacement items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Catering Server
Barndiva
Healdsburg , CA
2023.05 - 2023.07
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Assisted other servers in carrying trays of food from kitchen to dining area.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Ensured that all dietary restrictions were met by providing vegan, vegetarian, gluten-free, dairy-free options at each event.
Education
High School Diploma -
Windsor High School
Windsor, CA2022-06
Skills
- Safe Food Handling
- Table Setting
- Food Running
- Exceptional customer service
- Order Accuracy
- Sales Techniques
- Strong Work Ethic
- Menu knowledge
- Liquor, wine, and food service
- Relationship Management
- Dining customer service
- POS operation
- Menu presentation
- Professional Appearance
- Food safety understanding
- Performance Improvement
- Table Bussing
- Guest Engagement
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Food handlers
Timeline
Catering Server
Barndiva
2023.05 - 2023.07
Server
WellQuest
2021.10 - 2024.07
High School Diploma -
Windsor High School
- Food handlers
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