Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Aaron Herrera

El Paso,TX

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

5
5
years of professional experience
4
4
Certifications

Work History

Lube Technician/Guest Service Advisor

Lube X-press
El Paso, Texas
10.2025 - Current

Conducted official Texas State Vehicle Safety Inspections, ensuring full compliance with state regulations and documenting results clearly and accurately.

Delivered front-line customer service by greeting guests, creating repair orders, explaining services, and ensuring clear communication throughout service process.

Performed oil changes, fluid exchanges, filter replacements, and multi-point inspections accurately and efficiently, contributing to smooth operations in high-volume service environment.

Police Dispatcher

City Of El Paso
El Paso, Texas
07.2024 - 03.2025
  • Managed high‑volume emergency and non‑emergency calls, gathering critical information and dispatching police units with accuracy and urgency.
  • Prioritized incidents based on severity, officer safety, and departmental protocols to ensure rapid and appropriate response.
  • Operated multi‑line phone systems, radio communication equipment, and computer‑aided dispatch (CAD) software to track units and maintain real‑time situational awareness.
  • Provided callers with calm, clear instructions during high‑stress situations, including crimes in progress, accidents, and public safety emergencies.

Chef

Panda Express
El Paso, Texas
03.2021 - 07.2024
  • Prepared high‑quality Asian‑inspired dishes in fast‑paced, high‑volume kitchen, ensuring adherence to Panda Express culinary standards and food safety guidelines, contributing to overall customer satisfaction.
  • Executed wok cooking techniques and portioning to ensure consistent flavor, texture, and presentation across menu items, enhancing dining experience.
  • Collaborated with team members to meet peak‑hour demands, reduce wait times, and maintain smooth kitchen operations.
  • Maintained clean, organized, and safe kitchen environment by following strict sanitation, temperature control, and cross‑contamination prevention practices, supporting team efficiency.

Education

High School Diploma -

Parkland High School
El Paso, TX
06-2021

Skills

  • Oil change service
  • Fluid exchange
  • Vehicle inspection
  • Mechanical troubleshooting
  • Service order management
  • Time management
  • Problem solving
  • Team collaboration
  • Dependable and responsible

Languages

English
Native/ Bilingual
Spanish
Limited

Certification

True Brand Master Certification

Timeline

Lube Technician/Guest Service Advisor

Lube X-press
10.2025 - Current

Police Dispatcher

City Of El Paso
07.2024 - 03.2025

Chef

Panda Express
03.2021 - 07.2024

High School Diploma -

Parkland High School
Aaron Herrera