Summary
Work History
Education
Skills
ADDITIONAL INFORMATION
Languages
Timeline
Generic

Aaron Hicks

Grand Prairie,TX

Summary

Highly motivated and detail-oriented data annotator and reviewer with 6 years of experience delivering exceptional practical experience in Quality Assurance and Accuracy Verification. Proven experience in evaluating and scoring large volumes of content against detailed criteria, transforming raw images, videos, and e-commerce product data into premium, training-ready datasets for AI and Machine Learning models.

Possess a strong command of written and spoken English, paired with exceptional reading comprehension and analytical skills. Adept at interpreting complex technical guidelines and rubrics to ensure clear feedback articulation and precise rubric application ability. Expert in manual dataset verification and handling complex labeling structures.

Work History

AI TRAINER

Multiple Projects
  • Evaluate and improve AI model responses by reviewing prompts and outputs.
  • Analyze data accuracy and provide feedback to enhance machine learning performance.
  • Follow detailed guidelines to ensure AI responses meet quality standards.
  • Complete structured evaluation tasks across multiple AI training projects.
  • Projects & Platforms: Outlier AI, Aligner AI, Handshake AI

REMOTE CUSTOMER SERVICE REPRESENTATIVE

  • Provide professional customer support through phone, email, and chat channels.
  • Assist customers with account inquiries, troubleshooting, and service questions.
  • Maintain high satisfaction ratings by resolving issues quickly and efficiently.
  • Document interactions accurately in customer support systems.
  • Key Strengths:
  • Excellent written and verbal communication
  • Ability to manage high call volumes
  • Strong multitasking and problem-solving skills
  • Experience working in remote support environments

Education

ADDITIONAL COLLEGE COURSEWORK -

Everest University

ADDITIONAL COLLEGE COURSEWORK - undefined

Walden University

ADDITIONAL COLLEGE COURSEWORK - undefined

Southern New Hampshire University

ADDITIONAL COLLEGE COURSEWORK - undefined

Housatonic Community College

DIPLOMA - undefined

High School
06-2011

Skills

  • AI Training
  • Audio and Image Annotation
  • Video Annotation & Multi-frame Object Tracking
  • Semantic Segmentation & Keypoint Labeling
  • 2D Bounding Boxes & Precision Polygon Mapping
  • Data Operations: Data Evaluation, Data Scraping, Data Cleaning, Data Processing
  • Customer Support
  • Email Support

ADDITIONAL INFORMATION

  • CLUBS, PROJECTS & ACTIVITIES
  • Computer Business Classes — Completed coursework focused on business computer applications, digital tools, and professional communication in workplace environments.

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

DIPLOMA - undefined

High School

ADDITIONAL COLLEGE COURSEWORK - undefined

Housatonic Community College

ADDITIONAL COLLEGE COURSEWORK - undefined

Southern New Hampshire University

ADDITIONAL COLLEGE COURSEWORK - undefined

Walden University

AI TRAINER

Multiple Projects

REMOTE CUSTOMER SERVICE REPRESENTATIVE

ADDITIONAL COLLEGE COURSEWORK -

Everest University
Aaron Hicks