Aaron Hilscher
Weimar
Summary
Technical support specialist skilled in problem analysis and customer assessment. Proven track record of troubleshooting and resolving service tickets effectively.
Overview
23
23
years of professional experience
Work History
Senior Specialist
Siemens Building Technologies
Houston
02.2003 - Current
- Provided technical support and guidance to junior specialists.
- Analyzed complex problems and identified effective solutions.
- Coordinated with internal teams to complete daily assignments and meet deadlines.
- Assessed customer needs and developed solutions to meet those needs.
- Solved technical issues by troubleshooting, resolving and documenting service tickets.
- Participated in ongoing training and compliance activities.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Education
Some College (No Degree) - HVAC
TSTC
Waco, TXSkills
- Technical support
- Problem analysis
- Team coordination
- Customer assessment
- Issue resolution
- System troubleshooting
Timeline
Senior Specialist
Siemens Building Technologies
02.2003 - Current
Some College (No Degree) - HVAC
TSTC