AARON HITE
San Antonio,Texas
Summary
Military experience provided expertise in developing public outreach initiatives and advocacy networks for diverse, underserved communities. Skilled in relationship-building, decision-making, and communication. A fitness professional and adaptable self-starter with strong speaking and writing abilities. Experienced programmer with 3 years in Visual Basic, proficient in team management, quality assurance, and on-time project delivery. Knowledgeable in network maintenance, system upgrades, backups, and warehouse management systems. Also a procurement specialist, with skills in training, transportation, time management, leadership, and sports nutrition. Holds weapons training and security clearance.
Overview
8
8
years of professional experience
Work History
Laboratory Technician
Metropolitan Methodist Hospital
12.2022 - 01.2024
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
- Implemented inventory management system to maintain optimal levels of supplies, preventing delays in testing processes.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Enhanced laboratory efficiency by implementing new testing procedures and protocols.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Processed patient specimens according to priority and documented results.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Conducted wide range of laboratory tests and recorded results.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
Army
Government
11.2015 - 11.2023
- Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
- Requisitioned, received, stored and documented unit equipment and supplies.
- Tested, repaired and updated equipment systems and components to meet current and expected demands.
- Led operational planning teams to address field and base concerns with minimal delays.
- Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Exceeded Brigade satisfaction by finding creative solutions to problems.
- Scheduled appointments for service member via phone and in person.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.
- Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Donned and doffed personal protective equipment per company protocol to reduce spread of virus.
- Offered protective masks and face shields to guests as needed.
- Worked outdoors in extreme cold or heat to screen incoming visitors for COVID-19 symptoms.
- Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
- Scheduled and accompanied clients to medical appointments.
- Assessed workplace locations to guarantee accommodations met needs of clients with handicaps or disabilities.
- Led and managed projects to support logistics efforts and plans.
- Prepared inventory for shipment by attaching tags and labels.
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Consistently met company and department objectives within budget and time constraints.
- Utilized ordering, tracking and billing systems and associated processes.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Troop Transport
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Application Support Specialist
Defense Health Agency
12.2021 - 10.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented conversations with customers to track requests, problems and solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
- Assessed customer account information to determine current issues and potential solutions.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Resolved inquiries to consistently meet performance benchmarks.
- Handled escalated customer service concerns to preserve revenue streams from key customers.
- Improved call management database by frequently changing and updating customer contact information.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Handled more than 70 calls per day to assist customers and dispatch services.
- Managed high-volume of inbound and outbound customer calls.
- Educated customers on special pricing opportunities and company offerings.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Provided training to end users on new and updated systems and software.
- Streamlined troubleshooting processes, leading to faster resolution times for end users.
- Played a key role in major system migrations by providing hands-on technical assistance throughout the planning and execution phases.
- Optimized system performance by recommending hardware upgrades or configuration adjustments based on usage patterns and load testing results.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Improved customer satisfaction by providing timely and efficient support for various applications.
- Installed, configured and provided ongoing configuration management for 60 custom applications within DHA medical system.
- Enhanced application functionality by diagnosing and resolving software issues.
- Interacted with clients to resolve issues and answer software-related questions.
- Reduced downtime by proactively monitoring application performance and addressing potential issues before they escalated.
- Worked effectively in fast-paced environments.
- Reduced downtime for critical applications by proactively monitoring and addressing potential issues.
- Coordinated software testing efforts to ensure the seamless integration of new applications into existing systems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
Education
Certification - Lab Assistant
St Phillips
San Antonio, TX12.2022
High School Diploma -
Joliet Central Highschool
Joliet, IL01.2013
Skills
- Computer operations
- Customer service
- People skills
- Active listening
- Flexible
- Analytical
- Multitasking
- Clerical
- Medical documentation
- Regulatory compliance
- Unit administration
- Medication administration
- Medical records management
- Troubleshooting
- Medication administration
- Quick problem solver
- Calm and level-headed under duress
- Documentation procedures expert
- Data entry
- Reliable and trustworthy
- Working collaboratively
- Computer skills
- Special Assignments
- Agility and Endurance
- First Aid and Buddy Care
- Discipline and Focus
- Search and Rescue
- Sanitation and Sterilization
- Medical Records Maintenance
- Drawing Blood
- Proper Storage Procedures
- Donor Screening
- Biohazard Waste Disposal
- Tracking Specimens
- Documentation and Recordkeeping
- Stress Management
- Problem-Solving
- Glucose Screening
- Data Entry
- Fluid and Tissue Disposal
- Electronic Medical Record Software
- Sample Processing
- Butterfly Venipuncture
- Hemoglobin Testing
- Vacuum Tube and Syringe Use
- Decision Making
- Written and Verbal Communication
- Specimen Collection
- Sample and Form Matching
- Blood Culturing
- Data Analysis
- Blood Alcohol Testing
- Specimen Handling Protocols
- Equipment Management
- Rapid Tests (Strep A, Influenza and RSV)
- Equipment Setup
- Quality Control
- Infection Control
- Safety Protocols
- Laboratory Safety Procedures
- Pediatric Advanced Life Support (PALS)
- First Aid Training
- Automated External Defibrillator
- Airway Management
- Patient Care Assessment
- Documentation
Timeline
Laboratory Technician
Metropolitan Methodist Hospital
12.2022 - 01.2024
Application Support Specialist
Defense Health Agency
12.2021 - 10.2022
Army
Government
11.2015 - 11.2023
Certification - Lab Assistant
St Phillips
High School Diploma -
Joliet Central Highschool