Aaron Hodges
Customer Success Account Management
Portland,Oregon
Summary
Results-driven professional with a strong background in driving customer engagement and satisfaction across diverse industries, including telecommunications and retail. Proven track record in managing accounts, surpassing sales goals, and delivering exceptional service that enhances customer loyalty. Adept at orchestrating cross-functional initiatives and optimizing cloud solutions to meet evolving customer demands. Known for cultivating collaborative environments that empower teams to excel in sales and customer relations.
Overview
15
15
years of professional experience
Work History
Assistant Sales Manager
T-Mobile
11.2024 - Current
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Generated sales report to help upper management make effective decisions and sales plans.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Managed and developed sales team.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
Solutions Specialist
Verizon Communications, Inc.
09.2023 - 09.2024
- Foster a welcoming and diverse work atmosphere by exemplifying enthusiasm, concentration, and compassion. Motivate colleagues to adopt principles in customer dealings. Determine and resolve technical problems with devices adeptly, using analytical abilities to enrich customer experiences and suggest operational effectiveness improvements.
- Key Achievements:
- Initiated and oversaw the creation of fresh client accounts, ensuring customized solutions that fulfill their distinct requirements and enhance satisfaction.
- Exceeded sales objectives by more than 160%, showcasing a dedicated pursuit of performance excellence and a positive impact on team success.
- Crafted and presented comprehensive onboarding programs for new staff, boosting team skills and nurturing professional development.
Assistant Store Manager
AT&T, Inc
02.2021 - 09.2023
- Initiated teamwork with network sites to maintain smooth inventory flow during supply chain obstacles. Exhibited expertise in managing individual and B2B accounts, fostering lasting customer connections to boost loyalty and satisfaction.
- Key Achievements:
- Achieved and exceeded sales targets with an outstanding average performance of 106%, showcasing exceptional sales acumen and superior customer service skills.
- Enhanced customer engagement and sales performance by leveraging in-depth knowledge of AT&T's product offerings, including mobile devices, cellular plans, and accessories.
- Strengthened client retention and satisfaction by cultivating and maintaining long-term customer relationships through proactive account management.
Solutions Specialist
Verizon Communications, Inc.
02.2019 - 02.2021
- Crafted tailored product solutions for individual and business clients, enhancing customer satisfaction and boosting sales performance. Cultivated strong client relationships by utilizing in-depth knowledge of Verizon's offerings and industry trends. Positioned products strategically to meet various customer needs, fueling continuous business growth and prosperity.
- Key Achievements:
- Achieved recognition as the top sales associate at Verizon's location, consistently exceeding sales targets and setting benchmarks for peers.
Sales Associate
Shoe Mill
04.2016 - 02.2019
- Trained new staff on effective sales techniques and product knowledge to foster a culture of excellence within the team. Leveraged extensive product expertise to deliver exceptional customer service and enhance the overall shopping experience for clients.
- Key Achievements:
- Achieved and surpassed sales objectives, earning recognition as the top Sales Associate with impressive monthly sales average of $25,000.
- Cultivated a loyal customer base, driving increased repeat business through tailored service and expert product recommendations.
- Played a pivotal role in inventory management, guaranteeing optimal product availability and variety to meet consumer demand and support ambitious sales goals.
Men's Wear Advisor
Nordstrom, Inc.
04.2014 - 09.2014
- Developed and led a high-performing sales team to drive operational excellence and foster a culture of collaboration. Cultivated enduring client relationships through strategic merchandising and meticulous inventory management to ensure a top-tier showroom experience.
- Key Achievements:
- Won the All-Star award for Sales and Excellence in Customer Service, reflecting exceptional customer engagement and satisfaction.
- Generated $900K in revenue over eight months by exceeding sales targets across both physical and digital platforms.
- Increased online sales and enhanced brand visibility by implementing sales techniques and digital marketing strategies.
Director of Operations
Scipio Financial Group
12.2010 - 01.2014
- Steered daily operations and managed staffing at Scipio Financial Group to enhance team performance and develop employees. Initiated strategic planning using operational data to improve processes and increase efficiency company-wide. Fostered strong client relationships, offering expert investment advice and maintaining high standards of customer service.
- Key Achievements:
- Achieved remarkable 78% increase in sales through operational enhancements and targeted team performance improvements.
- Delivered comprehensive training programs that elevated staff competencies, resulting in a noticeable boost in productivity.
- Developed streamlined operational strategies, leading to increased efficiency and substantial cost savings for organization.
- Championed a culture of continuous improvement that fostered employee development and retention, creating a more engaged and skilled workforce.
Education
Associate of Science - Business Administration
Portland Community College
Portland, ORSkills
Planning and strategy
Sales in B2B and B2C
Efficiency enhancement
Team dynamics management
Stock control strategies
Customer account stewardship
Revenue optimization
Sales skills development
Workforce performance optimization
Service excellence
Industry regulations
Statistical oversight
Specialized product understanding
Customer engagement strategies
Cross-departmental synergy
Additional Experience
Assistant General Manager, Bally Total Fitness
Timeline
Assistant Sales Manager
T-Mobile
11.2024 - Current
Solutions Specialist
Verizon Communications, Inc.
09.2023 - 09.2024
Assistant Store Manager
AT&T, Inc
02.2021 - 09.2023
Solutions Specialist
Verizon Communications, Inc.
02.2019 - 02.2021
Sales Associate
Shoe Mill
04.2016 - 02.2019
Men's Wear Advisor
Nordstrom, Inc.
04.2014 - 09.2014
Director of Operations
Scipio Financial Group
12.2010 - 01.2014
Associate of Science - Business Administration
Portland Community College