Aaron Hoover
Seffner,FL
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
18
18
years of professional experience
Work History
Assistant Manager, Customer Service
UroTuning.com
07.2018 - Current
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Followed through with client requests to resolve problems.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
- Researched and corrected customer concerns to promote company loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Kept accurate records to document customer service actions and discussions.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Maintained high-quality standards with regular employee training and performance evaluations.
Shift Supervisor
Starbucks
12.2015 - 10.2020
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Assistant Store Manager
Sheetz
06.2006 - 11.2015
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Carlisle Area High School
Carlisle, PANo Degree - Accounting And Computer Science
Messiah College
Bowmansdale, PASkills
- Adherence to high customer service standards
- Industry Awareness
- Staff education and training
- Budgeting and finance
- Issue Resolution
- Performance Evaluations
- Microsoft Outlook, Word, and Excel
- Interpersonal Relations
- Excellent time management skills
- Customer service expertise
- Customer Relations
Timeline
Assistant Manager, Customer Service
UroTuning.com
07.2018 - Current
Shift Supervisor
Starbucks
12.2015 - 10.2020
Assistant Store Manager
Sheetz
06.2006 - 11.2015
High School Diploma -
Carlisle Area High School
No Degree - Accounting And Computer Science
Messiah College