Aaron Horner
Hays,MT
Summary
Dynamic and results-driven professional with extensive experience in customer support at Island Mountain Development Group. Proven problem-solving skills and expertise in data entry enhance operational efficiency. Recognized for training team members and optimizing processes, contributing to improved customer satisfaction and compliance with standards. Committed to delivering exceptional service in fast-paced environments.
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Island Mountain Development Group
11.2021 - 06.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Utilized CRM software to document customer interactions and follow-ups.
- Provided accurate information about products and services to enhance customer experience.
- Collaborated with team members to improve communication strategies and operational processes.
- Maintained a positive attitude while managing high call volumes during peak hours.
- Developed knowledge of company policies to address customer concerns effectively.
Closing Manager
Taco Johns
09.2018 - 08.2021
- Supervised closing operations to ensure compliance with safety and sanitation standards.
- Trained and mentored team members on effective closing procedures and best practices.
- Optimized inventory management processes, reducing waste and improving product availability.
- Implemented cash handling protocols, enhancing accuracy in financial reporting during closing shifts.
Team Member
Taco Bell
04.2015 - 06.2017
- Trained new team members on food preparation and customer service standards.
- Ensured compliance with health and safety regulations during food handling and storage.
- Managed inventory levels, restocking supplies to maintain operational efficiency.
- Provided exceptional customer service, resolving issues to enhance guest satisfaction.
Education
High School Diploma -
Trinity High School
Euless, TX05-2012
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
Timeline
Call Center Representative
Island Mountain Development Group
11.2021 - 06.2025
Closing Manager
Taco Johns
09.2018 - 08.2021
Team Member
Taco Bell
04.2015 - 06.2017
High School Diploma -
Trinity High School