Aaron Hughes
Harriman
Summary
Dynamic Terminal Manager with extensive experience at Kenan Advantage Group, excelling in logistics coordination and inventory management. Proven track record in optimizing operations and enhancing team performance through effective training and problem-solving. Skilled in vendor negotiations and safety compliance, driving significant improvements in efficiency and service delivery.
Overview
11
11
years of professional experience
Work History
Terminal Manager
Kenan Advantage Group Inc.
Knoxville
12.2022 - Current
- Managed daily terminal operations and ensured compliance with safety regulations.
- Coordinated logistics and scheduled shipments to optimize efficiency.
- Supervised terminal staff and provided training on operational procedures.
- Implemented best practices for inventory management and record-keeping.
- Monitored equipment maintenance schedules to ensure operational readiness.
- Developed relationships with clients and vendors to enhance service delivery.
- Analyzed workflow processes to identify areas for improvement and cost savings.
- Managed daily operations of the terminal, including staff scheduling and inventory management.
- Communicated with dispatched personnel and drivers to ensure efficiency.
- Negotiated contracts with vendors for supplies needed at the terminal.
- Supervised worker efficiency and rectified issues with performance.
- Reviewed invoices from vendors to ensure accuracy before payment was made.
- Conducted research into new products or services that could benefit the terminal operations.
- Initiated initial responses to emergencies involving transport personnel and resources, completed vehicle, and industrial accident reports and assisted in investigations as necessary.
- Monitored budget and operating metrics to incorporate improvement processes to increase performance.
- Supervised, hired, trained, evaluated, and motivated team of professionals and managed day-to-day activities of department.
- Dispatched drivers and tracked on-time deliveries.
- Reviewed drivers' logs, hours of service and other requirements to ensure compliance with all rules and regulations
- Resolved conflicts between customers in an efficient manner.
- Coordinated with maintenance personnel to address any equipment issues in a timely manner.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Identified opportunities to reduce cost and improve productivity.
- Directed investigations to verify and resolve customer or shipper complaints.
Dispatcher
Kenan Advantage Group
Loudon County
05.2021 - 12.2022
- Answered customer requests with information about product availability, shipping information and status updates.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Prepared daily work and run schedules.
- Received or prepared work orders.
- Coordinated daily dispatch operations for fuel delivery and logistics.
- Monitored fleet movements using advanced routing software systems.
- Communicated effectively with drivers to ensure timely deliveries.
- Managed scheduling and resource allocation for optimal efficiency.
- Resolved issues related to route changes and service delays.
- Maintained accurate records of shipments and driver logs.
- Collaborated with team members to enhance dispatch procedures.
- Trained new staff on dispatch protocols and safety regulations.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Weigh Master/Security
G4S
Loudon
07.2017 - 05.2021
- SAP processing inbound and outbound traffic for both truck and rail loads.
- SAP entering data such as weights, Customer PO's, and scale logs.
- SAP processing used to print BOLs for truck loads for customers.
- Data Bridge processing chemicals and other hazardous material.
- Microsoft Word and Excel used as needed/spreadsheets with speciality product.
- SAP correcting potential mishaps with Rail ticket weights.
- Speak with customers on a phone or email needed basis.
- Monitor inventory tank levels as needed.
Security Officer
VINSON GUARD SERVICE
Rockwood
04.2016 - 05.2017
- Enforced security regulations
- Ensured prohibited items were not brought into Horsehead metals
- Documented reports of suspicious activity
- Recruited personnel
- Documented reports of suspicious activity
- Effectively communicated pertinent information to visitors, employees, patrons and guests
- Licensed professional security officer for 5 years
Sales Associate
Sherwin Williams Paint Co
Oak Ridge
07.2015 - 04.2016
- Greeted customers, clients and guests in a friendly manner
- Assisted an average of 40 customers, clients and guests per day
- Answered customer, client and guest questions
- Communicated with customers, clients and guests over the phone
- Responsible for resolving all customer complaints
- Processed customer transactions
- Handled returns and exchanges
- Maximized sales transactions
- Monitored inventory
- Restocked merchandise
- Organized new merchandise
- Responsible for general cleaning
- Helped ensure customer satisfaction
Education
High school diploma -
Harriman High School
Harriman, TN05.2014
Skills
- Terminal operations management
- Inventory management
- Vendor negotiations
- Logistics coordination
- Safety compliance
- Staff training and evaluation
- Problem solving
- Effective communication
- Team building
- Staff supervision
- Staff training and development
- Dispatch
- Transportation management
- DOT regulations
- Transportation planning
- Operations management
- SAP navigation
- Route planning
- Self motivation
- Critical thinking
- Dispatch management
- Data entry
Timeline
Terminal Manager
Kenan Advantage Group Inc.
12.2022 - Current
Dispatcher
Kenan Advantage Group
05.2021 - 12.2022
Weigh Master/Security
G4S
07.2017 - 05.2021
Security Officer
VINSON GUARD SERVICE
04.2016 - 05.2017
Sales Associate
Sherwin Williams Paint Co
07.2015 - 04.2016
High school diploma -
Harriman High School