Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aaron Ingraham

Sacramento,CA

Summary

Motivated Courier/Customer service specialist with significant experience transporting parcels, medical records, and specimens. Detailed and focused on delivering items within designated timeframes. Flexes easily with changing assignments, customers, and weather. Organized and motivated employee eager to apply time management and organizational skills in various environments. Committed to maintaining a safe work environment by carefully following all policies and procedures. Focused on cost reduction and continual process diligent college student focused on HTM and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Courier/Customer Service Specialist

Federal Express Corporation
Rancho Cordova, CA
11.1997 - Current
  • Coordinated parcel delivery using strong time management skills.
  • Communicated with dispatchers, management and colleagues to form lasting partnerships.
  • Quickly responded to customer inquiries to improve business relationships.
  • Developed delivery route understanding to avoid high traffic and construction areas.
  • Answered shipment and delivery questions concerning estimated times of arrival.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Sorted shipments and scheduled routes to meet company standards and time requirements.
  • Alerted customers to weather-related pickup or delivery delays.
  • Picked up medical specimens from local care providers for delivery to laboratory.
  • Managed product receipt, storage, identification and delivery.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Maintained accurate inventory of products and materials using varies software systems.
  • Protected company inventory by maintaining and organizing storage areas.
  • Assisted in loading delivery trucks with prepared packages.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Recorded numbers of units handled or moved on daily production sheets or work tickets.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Documented pickups and deliveries and submitted reports after shift.
  • Checked and secured package loads before deliveries.
  • Reported issues to supervisors resulting in increased customer satisfaction.

Education

Associate of Applied Science - Healthcare Technology Management

College of Biomedical Equipment Technology
San Antonio, TX
12.2024

High School Diploma -

Fairfield High School
Fairfield, CA
05.1997

Skills

  • Customer Service
  • Attention to Detail
  • Schedule Adherence
  • Business Processes and Procedures
  • Relationship Building and Rapport
  • Problem-Solving
  • Inventory Control Procedures
  • Cycle Counting Proficiency
  • Decision Making
  • Warehouse Operations
  • Container Tagging and Marking
  • Quality Assessment and Assurance
  • Standards Compliance
  • Inventory Tracking
  • Adaptable to Changing Needs
  • Willing to Learn
  • Working Independently
  • Equipment Set up
  • Work Orders
  • Public Safety

Certification

  • CPR Certification
  • First Aid Certification

Timeline

Courier/Customer Service Specialist

Federal Express Corporation
11.1997 - Current

Associate of Applied Science - Healthcare Technology Management

College of Biomedical Equipment Technology

High School Diploma -

Fairfield High School
Aaron Ingraham