

Dynamic leader with expertise in Operations and SAP application, at Medtronic. Achieved consistent client satisfaction through strategic process improvements and KPI monitoring. Proven ability to lead cross-functional teams of 50+ Personnel over multiple departments, enhance workflow efficiency, and resolve complex issues. Recognized for critical thinking and adaptability in high-pressure environments, driving continuous improvement and operational excellence.
Largest # of Direct Reports
Managed daily warehouse operations to ensure efficient order fulfillment and inventory management.
Use MSTool to process client claims for inventory discrepancies.
Use SAP ERP to conduct delivery picking and processing, as well as quality control and auditing.
Implemented process improvements that enhanced workflow efficiency and reduced errors.
Coordinated shipping schedules, ensuring timely dispatch of goods to meet customer demands.
Collaborated with cross-functional teams to streamline distribution processes and resolve issues.
Analyzed performance metrics to identify trends and drive continuous improvement initiatives.
Monitored KPIs using PowerBI and adjusted strategies accordingly to achieve consistent growth in key metrics.
Implemented ongoing staff training programs to ensure maximum productivity and adherence to company protocols.
Responded promptly to client concerns or inquiries, ensuring consistent satisfaction levels among key accounts.
Coordinated staffing schedules efficiently for optimal coverage during peak hours while minimizing overtime costs.
Maintained accurate documentation of all shipping and receiving activities for full compliance with industry regulations.
Developed and managed operating budget, meeting department goals.
Documented safety action plans, quality initiatives and team performance into computer system.
Implemented new SAP systems, resolved performance issues and expanded processes to meet diverse needs.
Vice President
Bridesburg Home and School Association
Oct 2022 - Present, 1 yr 1 mo
Education, Children
Canteen Volunteer
VFW Foundation
Apr 2014 - Dec 2016, 2 yrs 9 mos
Social Services, Veterans
Youth Sports Coach
Bridesburg Cougars - Department of Recreation
Jun 2020n - Present, 3 yrs 5 mos
Youth Sports, Children