Aaron Jackson
Lexington,KY
Summary
To Find a company where I can start a Career and grow with my business degree. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
City National Bank
Huntington, WV
08.2023 - Current
- Help customers with bank transactions and other account servicing and communicate with customers over the phone
- Handled large cash transactions
- Used a sometimes-tedious CSR program and had proficiency with the many electronics and software that the bank used
- Used promotional/marketing tactics to let customers know about credit card deals the bank was offering and benefits for opening new accounts.
Technology Sales Associate
Best Buy
Huntington, WV
06.2022 - 06.2023
- Work around the store in many different departments ensuring customer satisfaction
- Fulfilled all retail clerk duties in a high-end sales outlet
- Handled customer service including POS, sales, and inventory management
- Maintained high-level product knowledge
- Received 95% positive marks for conveying product features and benefits, as reported in customer surveys
- Communicated effectively with co-workers and evolved with the fast-paced environment
- Stayed keen with marketing/advertising that assorted brands such as Apple or Samsung continuously changed throughout our store
- Constantly coming up with new ways to ensure customer satisfaction in a constantly evolving digital world.
Rec Attendant/Front desk
Marshall Recreation Center
Huntington, WV
08.2021 - 05.2022
- Working at the front desk, multi-tasking and working with coworkers to ensure patrons can purchase merchandise and memberships, as well as troubleshooting software problems that are encountered
- Responsible for answering phone calls including customer questions and complaints
- Developed friendships with co-workers/students to create a more comfortable/more productive work environment.
Education
Business - Business
Marshall University
Huntington, WV04.2024
Skills
- Strong communication skills
- Proficient with business software
- Experience with mobile applications and advertising/marketing
- Knowledge of technology including computers and mobile devices
- Experienced in teamwork and collaboration
- Strong complaint resolution skills
- Product Knowledge
- Data Collection
- Data Entry
- Microsoft PowerPoint
- Project management abilities
- Computer Proficiency
- Customer Relations
- Store maintenance
- Proofreading
- Team Development
- Product Education
- Active Listening
- Microsoft Office expertise
Activities
- Marshall University Dean's List Fall 2021 – Current
- Marshall University Presidential Scholarship and West Virginia Promise Scholarship recipient
References
Available upon request
Timeline
Customer Service Representative
City National Bank
08.2023 - Current
Technology Sales Associate
Best Buy
06.2022 - 06.2023
Rec Attendant/Front desk
Marshall Recreation Center
08.2021 - 05.2022
Business - Business
Marshall University