Aaron Jackson
Palmetto,FL
Summary
Dynamic HR leader with over a decade of progressive experience in talent acquisition, employee relations, compliance, and operational HR within the hospitality, foodservice, and healthcare sectors. Expertise in collaborating with leadership to enhance organizational performance, reduce turnover rates, and ensure regulatory compliance. Proven success in streamlining HR processes while fostering inclusive and engaged workplace cultures that drive employee satisfaction and productivity. Committed to leveraging strategic insights to align HR initiatives with business objectives for sustainable growth.
Overview
18
18
years of professional experience
Work History
Human Resources Manager
Delight Restaurant Group — Multi-unit Wendy’s Franchisee
05.2024 - Current
- Lead HR strategy and operations across 50+ locations in alignment with corporate growth goals.
- Designed and implemented recruiting protocols, cutting time-to-fill by 30%.
- Advise GMs and Area Directors on employee relations, performance management, and compliance.
- Enhanced new hire onboarding and career development, increasing 90-day retention by 20%.
- Spearhead DEI initiatives to foster an inclusive work environment.
- Conduct investigations and recommend appropriate disciplinary actions.
- Analyze HR data to guide decision-making and process improvements.
Human Resources Specialist
HMSHost
01.2023 - 05.2024
- Provided HR support to multiple high-volume airport hospitality units.
- Managed end-to-end recruitment and onboarding for hourly and salaried roles.
- Led investigations and supported managers in conflict resolution and coaching.
- Ensured compliance through audits and policy updates.
- Delivered orientation and administered payroll, benefits, and leave programs.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
Assistant General Manager / HR Lead
Hospitality & Tourism Industry
08.2007 - 11.2023
- Oversaw HR and operations across multiple restaurant locations.
- Led hiring, training, and compliance programs for all staff levels.
- Managed employee relations, investigations, and HR documentation.
- Supported payroll and ensured alignment with labor laws.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Talent Acquisition Specialist
Freedom Village of Bradenton
05.2021 - 01.2023
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
- Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
- Created and distributed job postings on job boards, corporate career sites, and social media networks to increase reach.
- Developed and maintained strong working relationships with executives, the HR team, and hiring managers to foster partnerships that produced consistent results.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Reduced time-to-fill for open positions by implementing efficient recruitment strategies and effective collaboration with hiring managers.
- Sourced and screened candidates for Nursing, Dietary, and housekeeping roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
Customer Service Representative
Envera Systems
10.2020 - 10.2021
- Handled customer support for community security systems and access controls.
- Resolved service tickets and technical issues in coordination with internal tech teams.
- Maintained detailed documentation and ensured compliance with service protocols.
- Handled 5- 10 escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Recruiter / Account Manager
JMI Resources
07.2019 - 07.2020
- Recruited for roles in skilled trades, admin, and customer service sectors.
- Managed client accounts, conducted interviews, and maintained ATS systems.
- Strengthened client relationships and contributed to candidate placement success.
- Conducted phone interviews to assess applicants' relevant knowledge, skills, experience, and aptitudes.
- Conducted reference checks, background screening, and other pre-employment checks to verify information on the applicant's resume.
Education
MBA - Human Resources Management
American InterContinental University
Schaumburg, IL01-2017
Bachelor of Science - Criminal Justice
American InterContinental University
Schaumburg, IL01-2014
Associate of Science - Information And Communication Technology
Mitchell Community College
Statesville, NC03.2011
Skills
- Experience with HRIS platforms: ADP, UKG, Workday
- Experience with iCIMS, HCM, and ApplicantPro systems
- Tools: Microsoft Office Suite, Google Workspace, Zoom,
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Training and Human resources operations
- Onboarding and orientation and mentoring
- Corrective action planning
- Recruitment and hiring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Core Competencies
- Full-Cycle Recruiting & Onboarding
- Employee Relations & Conflict Resolution
- HR Compliance (FMLA, FLSA, ADA, EEOC)
- Training & Development
- HRIS / ATS Systems
- Policy Development & Enforcement
- Leadership Coaching
- Diversity, Equity & Inclusion (DEI)
- Performance Management
- Payroll & Benefits Administration
Timeline
Human Resources Manager
Delight Restaurant Group — Multi-unit Wendy’s Franchisee
05.2024 - Current
Human Resources Specialist
HMSHost
01.2023 - 05.2024
Talent Acquisition Specialist
Freedom Village of Bradenton
05.2021 - 01.2023
Customer Service Representative
Envera Systems
10.2020 - 10.2021
Recruiter / Account Manager
JMI Resources
07.2019 - 07.2020
Assistant General Manager / HR Lead
Hospitality & Tourism Industry
08.2007 - 11.2023
MBA - Human Resources Management
American InterContinental University
Bachelor of Science - Criminal Justice
American InterContinental University
Associate of Science - Information And Communication Technology
Mitchell Community College
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