Aaron Jackson
Round Lake,IL
Summary
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 20 years of related experience and superior planning and time management abilities. Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Clinical Applications Trainer
22nd Century Technologies
12.2023 - Current
- Delivers onsite and virtual education to users across four clinics as it relates to medical software features, functionalities, and workflows in advanced electronic health record (EHR) programs
- Conducts one-on-one and group training sessions, tailoring content to the specific needs and workflows of different provider roles
- Communicates with clients to resolve problems and enhance customer satisfaction
- Conducts regular assessments to identify educational needs and competency gaps for medical and dental staff
- Participant in crucial meetings, and training sessions to obtain useful information for potential use in future training programs to benefit users
- Identifies potential issues at customer sites and investigating customer issues by working closely with Technical Support service personnel.
Program Manager - Plans
CAPT James A Lovell Federal Health Care Center
11.2020 - 10.2023
- Sourced, coordinated, and deployed healthcare personnel for global humanitarian and contingency operations
- Orchestrated the supervision of 40 staff members to strategically manage medical and operational readiness, effectively impacting 703 service members
- Bolstered facility essential function capability and compliance from 78% to an exemplary 99%, ensuring exceptional operational efficiency and preparedness
- Provided weekly statistical information regarding health readiness and manpower to senior staff and the Board of Directors
- Provided analysis and technical input recommendations to WARNORD, OPLAN, OPORD, and FRAGO guidance and other plans, utilizing CENTCOM and BUMED guidance
- Created and certified $150K in travel authorizations/vouchers as a Defense Travel System administrator
- Ensured implementation of operational policies, plans and procedures regarding contingency operations
- Managed 146 staff members delivering healthcare valued at $15M to 41,000 patients in one of the Navy's most active health clinics.
Master Instructor / GME Coordinator
Navy Medicine & Training Support Center
06.2017 - 06.2020
- Managed administrative operations for nine graduate healthcare programs supporting 100 students, resulting in 19 Naval commissions and 10 fellowships supporting worldwide medical operations
- Oversaw a $150K employee education budget and allocated $60K in Continuing Medical Education courses funding, maintaining accreditations for the #10 nationally ranked Physician Assistant program
- Facilitated instruction for 3,400 medical technician students, resulting in 430 Dean's List recipients, 43 Honor Graduates, and a 94% pass rate
- Devised and created lesson plans critical to program redevelopment, leading to American Council on Education accreditation and maximizing college credits for military medical training graduates
- Spearheaded 24 monthly events fostering cultural inclusion for 6,500 staff
- Awarded Master Instructor Certification and multiple decorations for leadership and performance.
Personnel Manager / Staff Education Coordinator
Fort Belvoir Community Hospital
05.2014 - 06.2017
- Improved healthcare capabilities by 20%; led a six-member team in designing and developing contingency sustainment training for medical employees
- Implemented core department competency checklists to ensure all staff were oriented to the workplace
- Created learning and development programs to provide internal development opportunities
- Audited staff training records to ensure compliance with Joint Commission, DoD, and federal standards
- Prepared and batched $590K in medical incentives and travel transactions, ensuring 100% on-time disbursements with zero errors
- Oversaw the performance management program
- Chaired the Combined Federal Campaign, led 40 campaign volunteers to collect $70K in donations distributed to national non-profit organizations.
Healthcare Operations Planner
1st Marine Logistics Group
05.2011 - 05.2014
- Managed daily operations and planning of direct military healthcare and surgical support to 7,500 US and Coalition Armed Forces supporting hostile situations in Afghanistan
- Supervised the tracking of 3,200 casualties from the battlefield returning to US medical treatment facilities with 100% accountability
- Provided technical advice and guidance to senior government officials and Afghan medical personnel in the establishment of a medical logistics depot
- Worked with the US State Department to transfer $2.2 million in medical consumables to the Afghan government in support of local emergency and contingency operations
- Provided allowance standard analysis on deployment and employment
- Participated in technical meetings and briefed senior military leadership in operation planning cells
- Provided joint planning support for campaign and contingency plans to counter and deter emerging threats
- Oversaw the Drug Screening Program; ensured administration, compliance, and integrity in accordance with Federal policy
- Built a talent inventory database to track, identify, and fill key staffing shortages; delivered briefings and staff reports to managers to foster understanding of findings.
Facility Administrator
Branch Health Clinic
04.2010 - 04.2011
- Oversaw day-to-day administrative operations supporting 37 medical personnel caring for 600 beneficiaries in a remote location with limited access
- Maintained employee records with 100% accuracy, ensuring compliance with federal directives
- Oversaw and coordinated employee's time and attendance to ensure staff hours were properly submitted in accordance with Department of Defense policy
- Managed the clinic's $10 million annual budget; forecasted year-end activity and ensured funds were allocated or reallocated as appropriate
- Responsible for MEDEVAC transportation; liaised with multiple international partners to ensure successful transition of critically ill/injured patients to higher echelon medical centers/treatment facilities.
Planning Manager / Staff Fitness Leader
National Naval Medical Center (NNMC)
03.2007 - 04.2010
- Supervised five staff members in daily operations and the coordination and mobilization of 590 military personnel in support of global contingency and humanitarian actions
- Coordinated with senior government officials to setup medical and emergency care staff during and along the parade route for the 2009 Presidential Inauguration
- Spearheaded a taskforce to establish standard business rules for the medical screening process of personnel assigned to global conflict resolution teams, resulting in a significant annual reduction of medical qualifications from 15% to 3%
- Led a $500K renovation project for the Human Resources department and the hospital historical center
- Managed and analyzed data for comprehensive contingency and emergency preparedness rosters and databases
- Led and supervised a team of 20 fitness leaders in conducting 5,000 physical fitness assessments and 600 one-hour fitness enhancement classes, achieving a 98% compliance rate over a span of 24 months.
Field Medical Service Technician
8th Communications Battalion
03.2004 - 03.2007
- Provided outstanding medical care to 1,200 USMC and USN personnel during daily clinical operations
- Deployed to Fallujah, Iraq in support of Operation Iraqi Freedom
- Provided expert medical care during 20 security missions covering 1,200 road miles throughout volatile areas
- Created an electronic supply database to maintain real-time inventory levels of consumable medical products used in daily clinic operations and in preparation for mass casualty events
- Trained and qualified 30 Marines in critical CPR, intravenous fluid resuscitation, and treatment of minor wounds, contributing to overall safety and unit readiness while in the hostile zone
- Maintained familiarity with treatment protocols, response requirements, and quality assurance procedures
- Administered Smallpox and Anthrax vaccinations to 400 Marines with zero adverse reactions
- Transcribed 400 hardcopy health records into the electronic health record system with 100% accuracy.
Education
Associate of Science - Healthcare Management
Ultimate Medical Academy - Clearwater
Clearwater, FLNo Degree - Plans, Operations & Medical Intelligence
Navy Medicine Education And Training Command
Bethesda, MDSkills
- Program Management
- Curriculum Planning
- Classroom Oversight
- Materials Preparation
- Medical Terminology
- Personnel Recruitment
- Healthcare industry knowledge
- Staff Development
- Employee Onboarding
- Online Instruction
- Problem Solving
- Database Management
Certification
- Secret Clearance
- Medical Operations & Strategic Planning - US Navy
- Master Trainer Certification - US Navy
- Command Pay & Personnel Administrator - US Navy
- Basic Life Support - American Heart Association
Timeline
Clinical Applications Trainer
22nd Century Technologies
12.2023 - Current
Program Manager - Plans
CAPT James A Lovell Federal Health Care Center
11.2020 - 10.2023
Master Instructor / GME Coordinator
Navy Medicine & Training Support Center
06.2017 - 06.2020
Personnel Manager / Staff Education Coordinator
Fort Belvoir Community Hospital
05.2014 - 06.2017
Healthcare Operations Planner
1st Marine Logistics Group
05.2011 - 05.2014
Facility Administrator
Branch Health Clinic
04.2010 - 04.2011
Planning Manager / Staff Fitness Leader
National Naval Medical Center (NNMC)
03.2007 - 04.2010
Field Medical Service Technician
8th Communications Battalion
03.2004 - 03.2007
Associate of Science - Healthcare Management
Ultimate Medical Academy - Clearwater
No Degree - Plans, Operations & Medical Intelligence
Navy Medicine Education And Training Command