Aaron Jarvis
Huntington,WV
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 10 years of progressive IT experience.
Overview
24
24
years of professional experience
Work History
System Administrator
Redlegg
Chicago, IL
11.2021 - Current
- Tracked production changes with the IT ticketing system
- Provided Onboarding / Offboarding of employees
- Responsible for laptop procurement / configuration / deployment
- Diagnosed and resolved hardware and software issues.
- Evaluated software products to determine compatibility with existing systems.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Contributed to cost-saving initiatives by analyzing resource usage trends and recommending infrastructure adjustments accordingly.
- Support and maintain Linux and Windows servers
- Maintain and support IT applications to enable business operations
- Proactively monitor infrastructure alerts and remediate issues
- Maintain accurate and current IT documentation
- Participate in monthly maintenance and after hours support as necessary.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Developed and documented network policies, procedures and standards.
- Researched and recommended new technologies and strategies for improving system performance.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Assisted in capacity planning efforts to ensure sufficient resources were available for future growth while avoiding unnecessary expenses related to underutilized assets.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
IT Field Desktop Support
Synectics
06.2021 - 11.2021
- Responsible for responding to and resolving technical problems, providing tier 2/3 support utilizing a variety of tools and techniques
- Provided technical support to six locations
- Responsible for the day to day operations
- Monitored held desk and provided support.
Technical Support Engineer
Xerox
01.2020 - 02.2021
- Provided over the phone support for over 100 different businesses
- Tier 3 support over the tier 1 and 2 techs and was an escalation point for them
- Provided technical support for a broad range of issues from Mac OS – Windows, Network, Servers, and Technical Infrastructure for the businesses we supported
- Evaluated and recommended new software, hardware or system upgrades as needed
- Implemented and help to define industry best practices
- Implemented new hardware and software as needed
- Monitored and maintained server/network health
- Insured timely incident resolution along with great customer service.
System Administrator
REO Logistics
05.2016 - 10.2019
- System Administration of a logistics company in a group setting, supporting several locations across West Virginia
- Fixed daily technical issues with computers and software and served as main escalation point for support techs
- Deployed operating systems, workstations and Windows servers to replace outdated or malfunctioning hardware
- Primary administrator for Financial/ERP system
- Managed several critical infrastructure upgrade projects
- Configured and managed Office 365 applications and licensing
- Administered email in Exchange 2016/O365 hybrid environment
- Office 365 Administrator
- Deployed multiple virtual machines using Hyper-V in a Clustered Environment
- Deployed new Linux VM to virtualize our Warehouse Management System
- Experience with Cisco Meraki security appliances, WiFi access points and switches
- Domain and Active Directory manager, Remote Desktop and MSRA experience
- Monitored event logs, and used investigation software to monitor employee activity and network for unauthorized activity
- Deployed and updated server applications as well as client applications as needed
- Configured and maintained server backups.
System Administrator
Service Pump and Supply
01.2014 - 01.2016
- Provided systems administration support for Windows server 2012 system including server and workstation upgrades, backup and disaster recovery monitoring, user account setup and security administration
- Monitored the LAN/WAN network environment including routers, switches, firewalls, Internet access and software applications
- Performed troubleshooting and diagnosis to hardware/software network failures, and provided resolutions
- Changed from public IP configuration to private network configuration
- Converted from on-site storage to offsite cloud storage for file sharing company wide
- Maintained ERP system ensuring uptime, backup, and recovery
- Maintained IT infrastructure for four different branches.
Level 2 Help Desk Tech
ClientLogic
01.2000 - 01.2006
- Performed technical troubleshooting over the phone for Level 1 Technicians
- Helped resolve customer issues including uninstall and reinstall of windows
- Walked customers through tearing down their desktop in order to troubleshoot hardware failures
- Troubleshoot various external peripherals ensuring they would work properly with various configurations.
Education
Associates in Information Technology -
Marshall University
01.2002
Skills
- System Administration
- System security, Backup, and Recovery
- Windows Server 2003-2019
- Cisco Meraki Routers, Firewall, AP’s, and VPN
- Azure Administrator
- Office 365 Administrator
- ERP system administration
- Technical Troubleshooting
- Remote Access
- New Technology Integration
- Offboarding and onboarding
- Servers expertise
- Self Motivation
- Backup Management
- Project Management
- Hardware and software installation
- Helpdesk operations
- System Troubleshooting
- Server maintenance
Technology Summary
Windows Server, Meraki, Barracuda Appliances, Carbonite E-Vault, Desktop workstations, Apple support, Office 365, Windows Server 2003-2016, Linux Cent OS distro, Sage 100, Cadence WMS, Accuplus WMS, Prelude ERP system, Profit ERP system, Sales Force, Excel Macro, Symantec Endpoint Manager, Sophos Antivirus/Anti Malware, Microsoft Azure Cloud Backup, Veeam, VM Ware
Timeline
System Administrator
Redlegg
11.2021 - Current
IT Field Desktop Support
Synectics
06.2021 - 11.2021
Technical Support Engineer
Xerox
01.2020 - 02.2021
System Administrator
REO Logistics
05.2016 - 10.2019
System Administrator
Service Pump and Supply
01.2014 - 01.2016
Level 2 Help Desk Tech
ClientLogic
01.2000 - 01.2006
Associates in Information Technology -
Marshall University