Aaron Johnson
Nottingham,MD
Summary
Seasoned LAN Administrator with 5-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.
Overview
5
5
years of professional experience
1
1
Certification
Work History
LAN Administrator I
Johns Hopkins Health System
11.2022 - Current
- Evaluated new technologies for potential integration into existing infrastructure, recommending solutions that aligned with organizational goals and budget constraints.
- Reduced downtime by promptly troubleshooting and resolving LAN issues.
- Diagnosed and executed resolution for network and server issues.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Implemented network security measures to minimize data loss.
- Diagnosed and resolved hardware and software issues.
- Researched and recommended new technologies and strategies for improving system performance.
- Planned and implemented upgrades to system hardware and software.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Verified continuity of computer and telephone system services for users..
- Secured sensitive data through diligent administration of user access controls, permissions, and authentication protocols.
- Installed and configured network printers and other peripheral devices.
- Maintained network hardware and software and monitored network to support network availability to end users.
Technical Support Analyst
Johns Hopkins University
10.2021 - 11.2022
- Researched and identified solutions to technical problems.
- Responded promptly to incoming sales leads and requests for technical support.
- Installed, configured and maintained computer systems and network connections.
- Resolved complex technical issues for clients, enhancing overall system performance.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Provided on-site support to systems ranging from software support to hardware maintenance and setup.
- Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
- Tested new software and hardware prior to deployment.
- Improved customer satisfaction by providing timely and accurate technical support to end users.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Supported continuous improvement initiatives by identifying opportunities for process optimization within the support team environment.
IT Help Desk Support
Johns Hopkins Health System
06.2019 - 10.2021
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed and maintained courteous and effective working relationships.
- Developed strong communication and organizational skills through working on group projects.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Gained extensive knowledge in data entry, analysis and reporting.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Identified issues, analyzed information and provided solutions to problems.
Education
Bachelor of Science - Geographic Information Science
University of Maryland-College Park
College Park, MD05.2012
Skills
- Resource Allocation
- Customer Support
- Analytical and Methodical
- Cloud Management
- VMware and Oracle VM
- Technical Troubleshooting
- Network systems installation
- Self Motivation
- Team Collaboration
- Permissions and Access Control
- Network performance monitoring
- Attention to Detail
- User Support
- Mobile Device Management
- System updates
- Proficient in Active Directory
- Experience with Citrix
- Proficient in Microsoft Windows OS
- Experience with Mac OS
- Script Writing
- Hardware knowledge
- Remote Access Solutions
- Network Support
- Software Troubleshooting
- Experience with SCCM
Certification
- Driver's License, 04/01/22, 03/01/30, Standard Driver's License, Class C.
- Dell Certification, Present, Dell Certified to order parts and repair.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
LAN Administrator I
Johns Hopkins Health System
11.2022 - Current
Technical Support Analyst
Johns Hopkins University
10.2021 - 11.2022
IT Help Desk Support
Johns Hopkins Health System
06.2019 - 10.2021
Bachelor of Science - Geographic Information Science
University of Maryland-College Park