Aaron Johnson
Warrensburg,MO
Summary
Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Director
Hy-Vee
06.2021 - 04.2023
- Managed staff, financials and key performance indicators to facilitate business operations.
- Coached and guided direct reports on day-to-day operations and company policies and procedures.
- Supported work-life balance to improve staff morale.
- Established budgets and tracked expenses to drive operational efficiency.
- Oversaw purchasing and inventory to retain physical assets.
- Provided informational resources on promotions and services.
- Directed special projects and daily operations.
- Cultivated and maintained relationships to promote positive work culture.
- Reviewed schedules to keep stores under leadership properly staffed.
- Created successful plans to maximize profits and reduce loss.
- Used RPM to keep accurate records on inventory levels, which improved stock accuracy and helped prevent loss.
- Assisted human resources through prescreening and interviewing of potential employees.
- Monitored and reported on damaged goods, initiating corrective action and eliminating waste.
- Scheduled and coordinated team members so that all shifts were adequately staffed and to meet daily retail targets.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Completed timely changes and updates to schedules in central scheduling system.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Developed effective scheduling processes to achieve production objectives.
- Communicated and coordinated execution of planograms
- Addressed slow selling products with aggressive pricing action.
- Rotated products from backroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
- Displayed promotional material such as signs and banners.
- Verified correct display signage for products and sales promotions to keep patrons aware.
- Increased store sales by cross-selling complementary items.
- Drove sales by developing engaging displays in high-traffic store areas.
- Communicated with vendors to set up long-term discounts and special vendor deals.
- Addressed pricing discrepancies by researching original price and fixing inaccurate information.
- Completed price changes and maintained proper signage for product displays.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated and authenticated returns, exchanges and voids.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Certified and processed payroll
- Processed both outgoing and incoming invoices.
- Assisted in checking financial statements for accuracy to produce reliable reports for each of our monthly inventory results
- Evaluated and approved billing invoices
- Created detailed timelines for events based on scope of work required by each department involved in process.
- Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.
- Managed safe and smooth food delivery catering events
Education
High School Diploma -
Johnston High School
Johnston, IA05.2012
Skills
- Data Collection
- Coaching and Mentoring
- Resources Allocation
- Problem-Solving
- Reporting and Documentation
- Staff Scheduling
- Relationship Building
- Performance Evaluations
- Teamwork and Collaboration
- Team Building and Leadership
- Employee Development
- Managing Operations and Efficiency
- Problem Resolution
- Team Leadership
- Verbal and Written Communication
- Delegating Work
- Issue Resolution
- Decision Making
- Handling Escalations
- Policy Enforcement
- Product Promotion
- Strategic Marketing
- Retail Display Setup
- Inventory Management
- Attention to Detail
- Customer Service
- Supervision & Leadership
- Originality and Creativity
- Sales Promotion
- Training Management
- Human Resources Oversight
- Employee Motivation
- Customer Service Management
- Inventory Ordering
- Loss Prevention
- Retail Merchandising
Certification
- Food safety manager, Training - October 11th, 2022
Timeline
Assistant Director
Hy-Vee
06.2021 - 04.2023
High School Diploma -
Johnston High School