Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Aaron Johnson

Hayward,CA

Summary

Experienced automotive professional with a strong foundation in the industry since 2002. Audi Certified Master Technician dedicated to delivering exceptional service and exceeding customer expectations. Eager to expand expertise and take on new challenges while fostering positive relationships with colleagues and clients.

Overview

24
24
years of professional experience

Work History

Certified Master Audi Technician

Audi Livermore
Livermore, California
10.2024 - Current
  • Audi SV4 level master technician, certified for 2025.
  • Provided technical guidance and support to technicians regarding repairs, maintenance, and troubleshooting of vehicles.
  • Performed all factory-recommended maintenance and provided thorough multi-point inspections.
  • Performed tire replacement, vehicle alignment, and driver assist calibrations.
  • Ensured that work was completed within set time frames, while adhering to quality standards.
  • Diagnosed and repaired vehicle malfunctions.
  • Provided technical advice on repairs required for customers' vehicles.
  • Maintained certifications and completed training before the due date.
  • Assisted service advisors with customers while learning the role of the service advisor, with the intent of getting back into being a service advisor.

Shop Foreman / Certified Audi Master Technician

Audi Fremont
Fremont, CA
11.2017 - 09.2024
  • Trained and mentored new employees on shop processes and procedures.
  • Provided technical guidance and support to technicians regarding repairs, maintenance, and troubleshooting of vehicles.
  • Monitored employee performance by tracking proficiency, and provided feedback to improve productivity.
  • Used vehicle component knowledge to diagnose issues, and perform maintenance and repairs.
  • Provided actionable feedback, guidance, and support for technicians throughout their training journey.
  • Performed road tests with customers to verify concerns, or explain the normal functions of the vehicle.
  • Quality-check vehicles after extensive repairs, or address unique customer concerns to verify the fix is right the first time.
  • Implemented and maintained shop-wide safety policies and procedures.
  • Maintained the facility to be compliant with KPA, the city, the county, and the fire department.
  • Maintained a safe working environment by ensuring all tools, equipment, and machinery were in proper working order.
  • Maintained shop equipment, ordered special tools, and updated scan tools.
  • Worked with service advisors and customers to ensure a high level of customer satisfaction.
  • Selected jobs based on specific skill requirements, and time constraints, assisting with workload.
  • Assisted service advisors regularly with customers in the service drive.
  • Maintained great customer relations and built a great rapport with many customers.

Certified Audi Technician

Stevens Creek Audi
San Jose, CA
12.2016 - 11.2017
  • Maintained accurate records of service performed on vehicles, in line with brand/company procedures.
  • Performed all factory-recommended maintenance and provided thorough multi-point inspections.
  • Performed tire replacement, vehicle alignment, and calibrations.
  • Ensured that work was completed within set time frames, while adhering to quality standards.
  • Diagnosed and repaired vehicle malfunctions.
  • Provided technical advice on repairs required for customers' vehicles.
  • Conducted test drives before and after repair services.
  • Maintained certifications and completed training before the due date.
  • Assisted other technicians with diagnosis and repairs.

Certified Audi Technician

Audi of Oakland
Oakland, CA
05.2013 - 10.2016
  • Maintained accurate records of service performed on vehicles in line with brand/company procedures.
  • Performed all factory-recommended maintenance and provided thorough multi-point inspections.
  • Ensured that work was completed within set time frames, while adhering to quality standards.
  • Provided technical advice on repairs required for customers' vehicles.
  • Diagnosed and repaired vehicle malfunctions.
  • Conducted test drives before and after repair services.
  • Maintained certifications and completed training before the due date.

Certified Volkswagen Master Technician / Advisor

Dublin Volkswagen
Dublin, CA
06.2011 - 05.2013
  • Maintained accurate records of service performed on vehicles, in line with brand/company procedures.
  • Performed all factory-recommended maintenance and provided thorough multi-point inspections.
  • Performed tire replacement, vehicle alignment, and calibrations.
  • Diagnosed and repaired vehicle malfunctions.
  • Transitioned from the technician role to become a service advisor, and wrote service for 8 months.

Certified Volkswagen Technician

Bob Lewis - Winn VW
Newark, CA
03.2002 - 10.2011

Education

High School Diploma -

Castro Valley High School
Castro Valley, CA
01-1994

VWAG Instructor Led Training

Skills

  • High voltage expert, Audi certified
  • R8 certified
  • Engine and transmission diagnosis and repairs
  • Chassis diagnosis and repairs
  • PICO NVH tool
  • Alignment and calibration
  • Electrical diagnosis and repairs
  • Proper documentation
  • Customer service, customer satisfaction

Affiliations

  • Dedicated to spending quality time with my daughter and fostering strong family connections.
  • Passionate about outdoor activities including hiking, backpacking, and camping.
  • Committed to physical fitness and continuous self-improvement.
  • Active member of the Freemasonry community, emphasizing personal development and ethical leadership.

Timeline

Certified Master Audi Technician

Audi Livermore
10.2024 - Current

Shop Foreman / Certified Audi Master Technician

Audi Fremont
11.2017 - 09.2024

Certified Audi Technician

Stevens Creek Audi
12.2016 - 11.2017

Certified Audi Technician

Audi of Oakland
05.2013 - 10.2016

Certified Volkswagen Master Technician / Advisor

Dublin Volkswagen
06.2011 - 05.2013

Certified Volkswagen Technician

Bob Lewis - Winn VW
03.2002 - 10.2011

High School Diploma -

Castro Valley High School

VWAG Instructor Led Training

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