Aaron Jones
Washington
Summary
I have8 years of fraud, dispute, banking and customer support experience. Dedicated Fraud analyst who can provide comprehensive risk assessment and transaction review to prevent fraud. My ability to effectively communicate and show precision with attention to details is what sets me apart. Successful at reducing company cost by providing problem solving techniques. Currently seeking a career that utilizes my talents, researching, and communication skills. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr. Fraud Analyst
First Citizens Bank
06.2022 - 03.2024
- Conducted comprehensive audits on flagged transactions, verifying legitimacy or uncovering discrepancies that warrant additional scrutiny.
- Provided expert knowledge on fraud trends during internal training sessions, enhancing employees'' ability to detect fraudulent activities.
- Improved fraud detection rates by implementing advanced monitoring tools and staying up-to-date with industry trends.
- Reviewed and analyzed daily reports on suspicious activity, utilizing critical thinking skills to identify patterns and prioritize investigations accordingly.
Disputes Manager
Paragon
01.2020 - 07.2022
- Completed investigations on referred accounts in a timely manner
- Analyzed financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures
- Executed and performed client services which included; client calls, transaction processing, inquiry response & research
- Conducted in-depth investigations of suspicious financial activity, such as suspected money-laundering efforts
- Served as lead analyst for escalated and other administrative duties for the evening shift analysis
Fraud Analyst
Amazon
01.2015 - 12.2021
- Lead the planning, scoping, execution, and reporting of investigations and advisory projects based on risks identified through associated businesses
- Demonstrated high judgement, clear communication, and ability to adapt to a constant evolving environment
- Accomplishment #2
Caregiver
Public Partnerships
02.2010 - 05.2014
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
High School - undefined
LC Byrd High School
06.2009
Skills
- Analysis skills
- Sales
- Customer service
- Windows
- Project management
- Fraud prevention and detection
- Banking
- Debits & credits
- Communication skills
- Microsoft Office
- Warehouse experience
- Materials handling
- Forklift
- Heavy lifting
- Hand tools
- Computer skills
- Manufacturing
- Precision measuring instruments
- Assembly
- Leadership
Certification
- Pallet Jack Certification
- Forklift Certification
- Six Sigma Certification
- Lean Six Sigma Certification
Timeline
Sr. Fraud Analyst
First Citizens Bank
06.2022 - 03.2024
Disputes Manager
Paragon
01.2020 - 07.2022
Fraud Analyst
Amazon
01.2015 - 12.2021
Caregiver
Public Partnerships
02.2010 - 05.2014
High School - undefined
LC Byrd High School
Similar Profiles
Sergio SalupSergio Salup
Vice President Business Banker II at First Citizens BankVice President Business Banker II at First Citizens Bank
Naomi VillanuevaNaomi Villanueva
Executive Assistant at First Citizens BankExecutive Assistant at First Citizens Bank
ZENOBIA SMITHZENOBIA SMITH
Financial Service Specialist (Senior Financial Services Representative) at First Citizens BankFinancial Service Specialist (Senior Financial Services Representative) at First Citizens Bank