Aaron Jones
Lake Lure,NC
Summary
At Raines Co, I excelled as a Corporate Housekeeping Manager, enhancing guest satisfaction through quality assurance and strategic leadership. Helping over 30 of our 50 properties Leveraging skills in budget administration and team building, I spearheaded process improvements, boosting efficiency. My adeptness in customer relationship management and mentoring nurtured a culture of excellence and innovation in housekeeping services.
Overview
7
7
years of professional experience
Work History
Corporate Housekeeping Manager
Raines Company
Florence , SC
07.2020 - 02.2025
- Maintaining daily communications between Corporate, front desk and team members.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Maintained accurate records of supplies and equipment inventory.
- Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
- Coached staff on strategies to enhance performance and improve customer relations.
- Communicated with maintenance team on damages to repair.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Event Coordinator
The 1927 Lake Lure Inn and Spa
Lake Lure, NC
03.2018 - 06.2020
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Worked closely with audio visual technicians and other technical personnel in setting up equipment at the venue.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Designed contracts, collected fees, and booked venues for events.
- Implemented comprehensive marketing strategies, including social media, email campaigns, and print advertising to maximize event attendance.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Led site walk-through and meetings prior with staff to discuss checklists and delegate assignments.
Education
High School Diploma -
Edisto High School
Orangeburg, SC05-2007
Skills
- Quality assurance and control
- Budget administration
- Task delegation
- Customer relationship management
- Scheduling and planning
- Employee evaluations
- Ordering cleaning supplies
- Cleaning and sanitation
- Team building
- Seasonal decor for hotel
- Guest relations
- Training and mentoring
Affiliations
- Being in Nature as much as possible.
- Helping with local food banks, homeless shelters.
- Donations of used clothes and such to women's shelters across SC.
Accomplishments
- 3 articles written and publishes in the Hotel Business Magazine.
- 4 time winner of the Downtown Florence SC Christmas Window display.
- Successfully passes 23 QA Audits with Raine's Co. since joining the team.
References
References available upon request.
Timeline
Corporate Housekeeping Manager
Raines Company
07.2020 - 02.2025
Event Coordinator
The 1927 Lake Lure Inn and Spa
03.2018 - 06.2020
High School Diploma -
Edisto High School
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