Aaron Jon Grabski
El Paso,TX
Summary
Insurance, healthcare, and sales professional with hands-on experience in policy analysis, client education, scheduling coordination, and retention support. Brings a track record of handling complex questions, maintaining accurate documentation, and mentoring new team members while supporting smoother service and stronger customer decisions.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Insurance Consultant
ADPIA
El Paso, Texas
04.2025 - Current
- Explained & reviewed policy terms, exclusions, and premium details to customers.
- Informed clients on industry standards, regulations, and best practices to enhance understanding of insurance coverage.
- Collaborated with underwriters to resolve coverage questions and obtain approvals for policy changes.
- Maintained current client records and updated insurance documents in ADPIA systems to ensure compliance.
Customer Service & Sales Representative
ExtraSpace Storage
El Paso, TX
05.2023 - 03.2025
- Streamlined customer acquisition by aligning storage needs with optimal unit solutions, improving conversion rates for phone-based sales.
- Guided new customers in visualizing storage sizes to accommodate household furniture or vehicles.
- Conducted comparative market analysis across multiple locations to deliver cost-effective storage solutions, maximizing customer satisfaction and retention.
Customer Service Representative
TriWest Healthcare Alliance
El Paso, TX
07.2022 - 05.2023
- Coordinated veteran healthcare appointments nationwide, managing complex scheduling systems while ensuring accurate documentation and seamless communication between medical facilities.
- Collaborated with staff from institutions nationwide to schedule medical appointments and ensure veterans received necessary documentation.
- Handled inbound calls from veterans and medical associates to schedule medical appointments for various ailments.
AT&T Retentions Agent
Alorica
El Paso, TX
03.2021 - 07.2022
- Retained customers by identifying and implementing tailored solutions to address billing concerns and enhance satisfaction.
- Delivered exceptional customer service to customers recovering from negative experiences with AT&T.
- Achieved call statistics targets and contributed to training new agents, fostering a collaborative team environment.
Health Insurance Sales Representative
Assurance
El Paso, TX
06.2020 - 03.2021
- Analyzed client healthcare needs and prescription requirements to recommend optimal plans, ensuring network compatibility and comprehensive coverage.
- Guided members through complex healthcare transitions, clarifying benefits, networks, and medication coverage to facilitate informed decisions.
- Brokered multiple health insurance organizations, assisting members in selecting appropriate plans for the upcoming year.
Sales Representative
Teleperformance
El Paso, TX
04.2019 - 06.2020
- Guided members through Medicare enrollment periods and plan selection processes, and ensured thorough understanding of benefits and qualifications.
- Clarified medication costs and tier-level impacts to members during individual reviews to enhance decision-making.
- Analyzed prescription drug plans and Medicare Advantage options, providing comprehensive cost breakdowns and tier-level explanations to optimize member coverage.
Sales Representative
Farmers Insurance
El Paso, TX
02.2016 - 04.2019
- Led insurance sales initiatives and mentored new representatives, developing call scripts and managing dual P&C and Life licenses to enhance sales effectiveness.
- Established new business for auto, home & life policies by setting up appointments over the phone and in person, while assisting with service calls.
- Provided licensed representation for P&C and Life insurance, guiding clients in selecting suitable policies.
AT&T Sales Representative/Team Management
H Town Communications
Austin, TX
01.2015 - 02.2016
- Led telecom sales initiatives and trained team members in AT&T Fiber product strategies, driving market penetration while developing effective sales techniques.
- Mentored sales representatives on consultative selling approaches, enhancing team skills and managing daily operations and client relationships.
- Orchestrated marketing campaigns for fiber optics services, analyzing customer needs and implementing targeted outreach strategies that increased customer engagement.
Sales Rep/Tech Support
ACS Xerox Co
El Paso, TX
02.2012 - 01.2015
- Enabled customers to enhance communication by facilitating purchases of phone plans and devices through AT&T wireless.
- Addressed customer objections to facilitate informed purchase decisions and guided customers toward purchase decisions.
- Streamlined communication processes between AT&T wireless customers and support teams, resolving complex technical and billing inquiries.
- Responded to inquiries from prospective customers about product and service features.
Education
High School Diploma -
Americas High School
El Paso, TX01-2010
Skills
- Insurance (Experienced)
- Insurance Compliance
- Policy analysis
- Sales (Experienced)
- Customer Service (Experienced)
- Healthcare (Experienced)
- Team leadership
- Team management
- Employee training
- Effective communication
- Public speaking
PERSONAL INFORMATION
Title: Customer Service & Sales Representative
Certification
- General Lines Agent Property and Casualty, Life, Accident,
Health & HMO
Timeline
Insurance Consultant
ADPIA
04.2025 - Current
Customer Service & Sales Representative
ExtraSpace Storage
05.2023 - 03.2025
Customer Service Representative
TriWest Healthcare Alliance
07.2022 - 05.2023
AT&T Retentions Agent
Alorica
03.2021 - 07.2022
Health Insurance Sales Representative
Assurance
06.2020 - 03.2021
Sales Representative
Teleperformance
04.2019 - 06.2020
Sales Representative
Farmers Insurance
02.2016 - 04.2019
AT&T Sales Representative/Team Management
H Town Communications
01.2015 - 02.2016
Sales Rep/Tech Support
ACS Xerox Co
02.2012 - 01.2015
High School Diploma -
Americas High School