Aaron Joseph
Colorado Springs,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
PHD Digital
UnitedHealthcare
06.2021 - 03.2024
- Assisted agents with plan details and applications, Provider searches, Agents commissions & contracting.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in team setting, providing support and guidance.
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- PHD/ Sales Operations Escalation Team: FTE (2022-2023)
- Producer Help Desk: Contractor (2021-2022)
Billing/Customer Service
Spectrum
11.2019 - 01.2021
- Assist customer with their bill, change billing plans, payments
- Streamlined billing processes for improved efficiency and reduced errors.
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
- Conducted regular audits of billing records to identify potential areas for improvement or error correction.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service
Anthem
08.2019 - 11.2019
- Assist with Claims & IOB for FEP Blue Dental
- Provided exceptional customer service by proactively anticipating clients'' needs.
- Facilitated office administration and customer service to general public.
- Provided outstanding customer service, addressing concerns promptly and professionally.
- Delivered excellent customer service by addressing inquiries promptly and courteously.
Team of Expert
T-Mobile
02.2016 - 01.2019
- Managed/assisted 30-50 accounts; promote offers, payments, retention
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Tech Support 2016-2018
Customer Service
First Source
04.2013 - 02.2016
- Assist Claims & IOB for United HealthCare Golden Rule
- Customer Service Relationship Manager: Managed/assisted 70-80 credit card accounts daily for Barclays Bank.
- Provided exceptional customer service by proactively anticipating clients'' needs.
- Facilitated office administration and customer service to general public.
- Promoted quality customer service by executing follow up procedures.
- Provided outstanding customer service, addressing concerns promptly and professionally.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Provided excellent customer service, addressing client concerns promptly and efficiently.
- Enhanced customer loyalty through exceptional customer service and personalized recommendations.
- Provided exceptional customer service, addressing guest inquiries promptly and professionally.
- Provided exceptional customer service by addressing concerns promptly and professionally.
Customer Service Account Manager
Xerox
05.2012 - 01.2013
- Managed 65-70 accounts on a daily bases for Verizon Wireless prepaid cell phones.
- Assisted in the development of marketing campaigns targeting specific demographics within the customer base that resulted in increased leads generated from those demographics.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined account management processes for improved efficiency and productivity.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Education
Some College (No Degree) - Sport Medicine
Colorado State University - Pueblo
Pueblo, COAS in Sports Medicine with a Minor in Chemistry
Pikes Peak Community College
Colorado Springs, COCollege Prep.
Cooper High School
Abilene, TX01.2003
Skills
- Microsoft Excel
- AI Essentials
- Problem-Solving
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Multitasking
- Computer Skills
- Calm Under Pressure
- Attention to Detail
- Dependable and Responsible
- Critical Thinking
- Excellent Communication
Extracurricular Activities
Black Student Union at Pikes Peak Community College, Social Director/Programmer, 2006, 2007 Black Student Union at Pikes Peak Community College, President, 2007, 2008 Black Student Union at Pikes Peak Community College, Treasurer, 2008, 2009 The Black Chamber of Commerce of Colorado Springs, Presenter, I have given numerous presentation to The Black Chamber of Commerce of Colorado Springs, in regards to community, and school events.
Timeline
PHD Digital
UnitedHealthcare
06.2021 - 03.2024
Billing/Customer Service
Spectrum
11.2019 - 01.2021
Customer Service
Anthem
08.2019 - 11.2019
Team of Expert
T-Mobile
02.2016 - 01.2019
Customer Service
First Source
04.2013 - 02.2016
Customer Service Account Manager
Xerox
05.2012 - 01.2013
Some College (No Degree) - Sport Medicine
Colorado State University - Pueblo
AS in Sports Medicine with a Minor in Chemistry
Pikes Peak Community College
College Prep.
Cooper High School