Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing and working along side employees while keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
13
13
years of professional experience
Work History
General Manager / Project Manager
CRDN of Alamo City
01.2015 - Current
Company Overview: CRDN is the leading expert in textile and electronics restoration. We serve as an emergency response team working with policyholders, insurance representatives, and contractors to restore peace of mind after a disaster. Our services reduce replacement costs and limit additional living expenses. We help policy holders get back on their feet.
Market and sell CRDN and its services to insurance adjusters, third party disaster mitigation representatives and first responders.
Build and maintain relationships with insurance adjusters with a focus on customer service and rapid first response.
Delivery of completed jobs and collections of payments owed by creating a route based daily plan to complete the job and ensure efficiency.
Warehouse management and organization in order to maintain the proper storage of the textiles and electronics of multiple families over multiple months at a time.
Be a first responder to a disaster such as a house fire or water leak and be on the scene rapidly enough to provide care and relief.
Clerical and administrative work such as data input and analysis, payroll, commissions spreadsheets, billing and invoicing, balance sheets, income statements etc.
Hands on Training with all aspects on running a small business from top to bottom.
CRDN is the leading expert in textile and electronics restoration. We serve as an emergency response team working with policyholders, insurance representatives, and contractors to restore peace of mind after a disaster. Our services reduce replacement costs and limit additional living expenses. We help policy holders get back on their feet.
Assistant Store Manager/Store Manager in Training
Specs Wine, Spirits, and Finer Foods
01.2013 - 01.2015
Company Overview: Family owned and operated for over 52 years, Spec’s is a true destination shopping experience for spirits, wine, beer, cigars and fine gourmet foods. With over 70 locations all over the great state of Texas, Spec’s has won multiple awards for customer service all while being the low cost leader of finer foods in the state.
Manage with high energy the daily sales of $10,000+ spirits, wine, beer, cigars, and fine food to 1,000+ retail customers.
Provide top tier customer service by using personal selling techniques to anyone who enters the store. Answering questions, advising on brands and pricing with the intent on increasing customer satisfaction.
Lead team of 15+ direct reports on the sales, inventory, stocking, receiving, and scheduling on a daily basis.
Organize and maintained 4,000+ retail merchandise items and ensured immaculate store appearance.
Forecast weekly inventory orders of 600-800 units based on cycle counts and sales percentages.
Created tasks lists to optimize employee efficiency, ensure quality and freshness of merchandise.
Family owned and operated for over 52 years, Spec’s is a true destination shopping experience for spirits, wine, beer, cigars and fine gourmet foods. With over 70 locations all over the great state of Texas, Spec’s has won multiple awards for customer service all while being the low cost leader of finer foods in the state.
Account Representative of Custom Products & Licensed Sports
Great American Products
01.2012 - 01.2013
Company Overview: Since 1971, Great American Products (GAP) has manufactured specialized and licensed promotional items (drink ware, glassware, steins, ceramic coffee mugs, miniatures, figurines, paperweights, key chains and hand crafted pewter buckles, etc.) to over 5,000 active customers primarily mass merchants, mail order catalogs, department stores, c-stores, and specialty shops throughout the country.
Developed new customer sales of $400,000+ in less than 8 months in the new Custom/Souvenir Division.
Spearheaded, launched, and designed new Custom/Souvenir Division with input from the Art Department.
Managed and guided up to 25+ Independent Sales Representatives across the U.S. on product knowledge, features, and benefits.
Built relationships and negotiated agreements daily with customers and potential customers at the C-level.
Grew sales by representing GAP at 6 trade shows and multiple South Central Texas events.
Strategized branding with customers to blend GAP products with current promotional offerings.
Since 1971, Great American Products (GAP) has manufactured specialized and licensed promotional items (drink ware, glassware, steins, ceramic coffee mugs, miniatures, figurines, paperweights, key chains and hand crafted pewter buckles, etc.) to over 5,000 active customers primarily mass merchants, mail order catalogs, department stores, c-stores, and specialty shops throughout the country.
Education
B.B.A. - Marketing
Texas Lutheran University
Seguin, TX
01.2009
Skills
Proficient in Microsoft Office
Competitive brand differentiation
Loss assessment
Proven sales experience
Cross-functional project coordination
Effective relationship building
Effective in handling concurrent responsibilities
Project management tracking
Project management
Management of large-scale restoration
Fire assignment management
Background in operational management
Associations Extracurricular Activities Skills
Student Athlete – Texas Lutheran University Football Team, 2004 - 2009
Member and Volunteer – Alpha Kappa Psi International Business Fraternity, 2004 - 2009
Member – American Marketing Association, 2004 - 2009
Microsoft Office (Word, PowerPoint, Excel, Access, Outlook), QuickBooks Pro
Timeline
General Manager / Project Manager
CRDN of Alamo City
01.2015 - Current
Assistant Store Manager/Store Manager in Training
Specs Wine, Spirits, and Finer Foods
01.2013 - 01.2015
Account Representative of Custom Products & Licensed Sports