Experience using CRM Software and fostering team environments. Skilled in Microsoft Office and promoting data privacy, demonstrating exceptional organizational and interpersonal abilities.
Overview
2
2
years of professional experience
Work History
Compliance Officer
United Tax Defense
08.2024 - 12.2024
Experience using the CRM Software to manage sales, track leads, and customer services.
Conduct Financial Interview using the CRM software to understand clients financial situation.
Utilized IRS Logics to navigate complex tax resolutions.
Received inbound calls and transfer calls to Case Manager and do outbound calls to clients .
Coach
Ole Football Club
05.2023 - 12.2023
Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
Boosted player confidence through personalized training sessions and continuous feedback.
Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
Managed practice schedules, ensuring efficient use of time and resources for optimal results.
IT Support Specialist
The Kall Center
01.2023 - 05.2023
Managed high levels of call flow and responded to technical support needs.
Configured hardware, devices, and software to set up work stations for employees.
Installed and configured operating systems and applications.
Assist IT manager to help clients with diagnosis of software and hardware issues and concerns.
Education
Bachelor of Arts - Computer Science
William Penn University
Oskaloosa, IA
12-2022
Associate of Arts - Justice And Security Studies
Valley Forge Military Academy’s And College
Wayne, PA
05-2020
Skills
Microsoft office, Word, Excel, PowerPoint,
Experience using CRM Software
Document review
Data privacy
Data entry
CPR certified
Timeline
Compliance Officer
United Tax Defense
08.2024 - 12.2024
Coach
Ole Football Club
05.2023 - 12.2023
IT Support Specialist
The Kall Center
01.2023 - 05.2023
Bachelor of Arts - Computer Science
William Penn University
Associate of Arts - Justice And Security Studies
Valley Forge Military Academy’s And College
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