Aaron Kersey
Holly Springs,NC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Express Oil Change & Tire Engineers
Apex, NC
09.2022 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Cashier
McDonald's
Holly Springs, NC
04.2019 - 08.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Performed other duties as assigned by management.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
Education
High School Diploma -
Holly Springs High School
Holly Springs, NC12-2018
Skills
- Problem-solving
- Performance reviewing
- Process improvement strategies
- Strategic thinking
- Negotiation
- Conflict resolution
- Team motivation
- Money handling
- Customer service and satisfaction
- Customer service
- Customer relations
- Coaching and mentoring
- Multitasking and organization
- Team building
- Customer relationship management (CRM)
Certification
I Have Active Driver Licenses
Timeline
Assistant Manager
Express Oil Change & Tire Engineers
09.2022 - Current
Cashier
McDonald's
04.2019 - 08.2022
High School Diploma -
Holly Springs High School