Aaron Klaus
Seattle,WA
Summary
Portfolio Operations/Asset Manager and licensed real estate professional offering 12 years of experience in Multifamily and 2 years in Commercial management. Expertise in staff management, tenant relations, sales, marketing and business transactions. Focus on resident retention and satisfaction, as well as optimizing leasing and marketing strategies to increase gross potential rent and exceed occupancy goals. Skilled in analyzation of market conditions and implementing strategies to outperform competitive assets. Specialized in new development consulting to optimize floor plan layouts, amenities, and finishes to achieve maximum rent potential and create a successful and competitive product to bring to the market.
Overview
17
17
years of professional experience
Work History
Senior Property Manager
Blanton Turner
01.2024 - Current
- Executed strategic leasing initiatives, increasing occupancy rates across managed properties.
- Oversaw lease agreements, maintaining compliance with local regulations and policies.
- Developed and implemented marketing strategies to attract potential tenants effectively.
- Conducted regular property inspections, identifying areas for improvement and maintenance needs.
- Trained junior staff on operational procedures and customer service best practices.
- Analyzed financial reports to optimize budget allocation and reduce operational costs.
- Led initiatives to enhance resident satisfaction, resulting in improved retention rates.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
Development Consultant
Blanton Turner
05.2023 - 01.2024
- Analyzed client needs to develop tailored strategies for property management improvements.
- Conducted market research to inform development initiatives and support client decision-making.
- Assisted in drafting proposals and presentations to secure new project opportunities and client engagement.
- Maintained up-to-date knowledge of market trends, competitor activities, and global development issues relevant to client industries-informing strategic decision-making processes accordingly.
- Facilitated workshops engaging stakeholders in solution design and process improvement discussions.
- Identified potential risks associated with projects, implementing mitigation measures to minimize negative impacts on progress.
Property Manager - High Rise
Blanton Turner
05.2021 - Current
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Decreased operating costs 10% by implementing cost control procedures.
- Trained and motivated leasing staff during bi-monthly trainings.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Developed, reviewed and submitted property operating and capital budgets.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Real Estate Operations Manager (Asset Manager)
Henbart LLC
07.2019 - 05.2021
- Execute annual business/strategic plans of each asset; focuses on maximization of property cash flow and annual return levels, including appreciation of return.
- Monitor and advise 3rd party site management to ensure owner standards are met.
- Work with 3rd party management to develop leasing strategies and tactics.
- Assists in LOI negotiations for prospective commercial tenants.
- Host monthly review meetings with all staff members and 3rd party partners, to track financial and operational performance and identify improvements to be made.
- Evaluate and recommend changes in rental pricing strategies to remain competitive in market, both multifamily and commercial.
- Analyze operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Develop and execute plan to achieve and maintain 95% or better rate of occupancy.
- Maximize rental income while minimizing expenses through effective planning and control.
- Promote positive company and owner relationships through proactive attention to concerns.
- Keep properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
- Digitized portfolio information files in Appfolio and maintain database.
- Translate complex information for clients' understanding.
Property Manager (Mixed-use Lease-ups)
Blanton Turner
08.2015 - 07.2019
Leasing Manager/Lease-up Consultant
Indigo Real Estate Services
10.2013 - 08.2015
Property Manager/Acquisitions Specialist
Trinity Property Consultants
07.2008 - 05.2013
Education
Bachelor of Arts - Business Administration
University of Washington - Bothell
Bothell, WA2008
Associate of Arts - Business Administration
Everett Community College
Everett, WA2006
Skills
- Creative Mindset
- Team Player
- Professional Demeanor
- Highly Motivated
- Advanced critical thinking
- Team leadership
- Quick Learner
- Friendly and Outgoing
- Customer Service Oriented
- Complex problem solving
- Strong decision maker
- Technical direction and product strategies
Timeline
Senior Property Manager
Blanton Turner
01.2024 - Current
Development Consultant
Blanton Turner
05.2023 - 01.2024
Property Manager - High Rise
Blanton Turner
05.2021 - Current
Real Estate Operations Manager (Asset Manager)
Henbart LLC
07.2019 - 05.2021
Property Manager (Mixed-use Lease-ups)
Blanton Turner
08.2015 - 07.2019
Leasing Manager/Lease-up Consultant
Indigo Real Estate Services
10.2013 - 08.2015
Property Manager/Acquisitions Specialist
Trinity Property Consultants
07.2008 - 05.2013
Bachelor of Arts - Business Administration
University of Washington - Bothell
Associate of Arts - Business Administration
Everett Community College