Aaron Kloss
Westlake
Summary
Dynamic Sales Specialist with a proven track record at Mercedes Benz of North Olmsted, excelling in persuasion and being client focused to enhance client satisfaction. Adept at problem-solving and building rapport, I drive sales success while ensuring a seamless client experience, fostering loyalty and repeat business through exceptional after-sales support.
Overview
12
12
years of professional experience
Work History
Sales Specialist
Mercedes Benz of North Olmsted
08.2021 - Current
- Detail-Oriented & Accuracy Focused
- Process Improvement & Efficiency
- Conflict Resolution & Patience
- Creating Positive Client Purchase Experiences
Manager
Neon Beach Tanning
02.2014 - 08.2021
- Supervised daily operations of a tanning and health facility, ensuring smooth business performance and a high standard of customer service.
- Led and motivated a team, fostering strong morale, teamwork, and accountability to meet company goals.
- Managed inventory processes including ordering, stocking, and tracking products to maintain accurate levels and reduce shortages.
- Oversaw equipment maintenance and performed basic troubleshooting and repairs to minimize downtime.
- Trained and coached staff on customer engagement, safety standards, and operational procedures.
- Maintained a clean, organized, and welcoming environment to enhance customer experience and retention.
- Supported sales efforts by promoting products, services, and membership packages.
Education
Associate of General Business - Marketing
Lorain County Community College
Elyria, OH08-2018
Associate of Applied Business - Business
Lorain County Community College
Elyria, OH01-2017
Associate of Arts - Business
Lorain County Community College
Elyria, OH01-2016
Skills
Persuasion & Negotiation – Ability to close deals while ensuring customer satisfaction
Product Knowledge – Deep understanding of vehicle features, trims, financing options, and after-sales services
Active Listening – Understanding customer needs, preferences, and concerns
Problem-Solving – Addressing objections (price, financing, features) effectively
Adaptability – Adjusting sales approach to different customer personalities
Confidence & Professionalism – Presenting with credibility and enthusiasm
Resilience – Handling rejection and staying motivated
Building Rapport – Establishing trust and long-term customer
After-Sales Support – Following up post-purchase for referrals and repeat sales
Timeline
Sales Specialist
Mercedes Benz of North Olmsted
08.2021 - Current
Manager
Neon Beach Tanning
02.2014 - 08.2021
Associate of General Business - Marketing
Lorain County Community College
Associate of Applied Business - Business
Lorain County Community College
Associate of Arts - Business
Lorain County Community College
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