Aaron Kurian Mathew
2152, Lincoln Way, Geofferey Hall,IA
Summary
Dynamic and results-oriented professional with extensive experience at Rehoboth Supermarket and Bakery and as an NSS Volunteer in India. Excelled in customer service and inventory management, significantly enhancing shopping experiences and community welfare. Demonstrated exceptional problem-solving and teamwork skills, adept at fostering customer loyalty and improving community infrastructure. Developed strong customer service skills and understanding of retail operations in fast-paced environment. Looking to transition into new field, leveraging experience in inventory management and teamwork. Capable of adapting to new challenges and contributing effectively in various settings.
Overview
4
4
years of professional experience
Work History
Shop Assistant
Rehoboth Supermarket and Bakery, Father's Business
06.2021 - 01.2025
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Remained calm and composed in tense situations involving angry or upset customers.
- Reduced wait times by efficiently processing transactions at the cash register.
- Adapted quickly to new product lines and promotions, consistently providing up-to-date information to customers.
- Helped customers make informed decisions, providing detailed product information and advice.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Volunteer
NSS Volunteer — National Service Scheme, India
09.2022 - 03.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Assisted in disaster relief efforts, ensuring timely distribution of aid and supplies.
- Improved public safety, participating in community watch programs.
- Contributed to building of affordable housing, improving community infrastructure.
- Increased cultural awareness with organization of multicultural festivals.
- Provided emotional support and companionship to elderly in community homes.
- Coordinated and managed volunteer activities for community service projects.
- Led group discussions and activities to meet different community needs.
- Created educational materials to convey important information to service recipients.
Education
Bachelor of Science - Computer Engineering
Iowa State University
Ames, IA12-2028
Skills
- Customer service
- Cash handling
- Product knowledge
- Inventory management
- Problem-Solving
- Teamwork
- Technical Enthusiasm
Accomplishments
- Full score in Mathematics for Higher Secondary Examination (March 2024).
- Second Prize in Quiz Competition related to World Computer Literacy Day (2018).
- Second Prize in English Essay Writing (2023).
- District-level Physics Quiz – Awarded by the Physics Association.
Languages
English
Professional Working
Malayalam
Native or Bilingual
Timeline
Volunteer
NSS Volunteer — National Service Scheme, India
09.2022 - 03.2024
Shop Assistant
Rehoboth Supermarket and Bakery, Father's Business
06.2021 - 01.2025
Bachelor of Science - Computer Engineering
Iowa State University
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