Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

AARON LAMAR JACKSON

SOUTHAVEN,USA

Overview

13
13
years of professional experience

Work History

EAS

USPS
05.2023 - Current
  • 1. Supervises carrier activities; evaluates the daily workload and makes carrier and route assignments; calls and assigns auxiliary carriers and messengers; makes temporary changes in routes and time schedules and authorizes overtime work.
  • 2. Supervises the distribution and dispatch of mail and other mail handling activities, including handling change of address mail; ensures that proper procedures are followed related to receipt, recording, and delivery of accountable mail.
  • 3. Supervises window services to the public, including sale of stamps and other accountable paper; providing special services such as Express Mail, box rental, and acceptance of advance deposits; providing information on postal services; setting meters; and accepting mail at public windows; conducts audits of employee flexible accountabilities.
  • 4. Establishes work schedules and allocates work hours to meet service requirements; reschedules assignments based on changes in mail volume and human resource availability.
  • 5. Analyzes delivery operations, mail flows, and retail operations within the work unit using observation, data analysis, and computer models; makes recommendations to improve operations.
  • 6. Conducts or oversees mail counts and inspections; analyzes factors such as office practices, safety conditions, route layout, and delivery methods to determine if routes are laid out properly; makes recommendations for route adjustments and other efficiency improvements.
  • 7. Ensures compliance
  • Position Type Postal
  • Position Grade E-17

Manager on Detail

USPS
02.2025 - 03.2025
  • Description: I was acting Station Manager while Manager was on leave.
  • Position Type Detail Assignment
  • Position Grade 17

Detail Station Manager

USPS POSTAL SERVICE
04.2019 - 09.2020
  • Description: I have managed 4 station while on detail as a 204 B in Long beach Ca. Stations Spring Carrier Annex, North Carrier Annex, Pacific Station and Carson Station during covid. I received recognition from the District for my leadership, dedication and job performance while dealing with carriers work ability and attendance. DUTIES AND RESPONSIBILITIES

Job Coach / Supervisor

Elwyn California
03.2012 - 06.2016
  • Description: I had to supervise and train qualified disability workers on how to clean varies Federal and State Facilities
  • Position Type Non Postal
  • Position Grade n/a

Education

Associate Degree - Electrician

Wyotech
Longbeach, California
06.2009

Skills

  • I work well with others
  • I have strong leadership skills
  • I do my job honestly, Professionally and correct
  • I learn and adapt fast in new offices
  • I lead by example

Accomplishments

  • Describe your qualifications for this vacancy by providing a brief description of your accomplishments that demonstrate that you possess the requirements stated on the job posting. These accomplishments may have occurred in various settings.
  • 1. While detailed at Raleigh Station, Poor standups and no expectation were given to Carriers resulting in delayed mail and packages, CCAs and regular carriers working over 60 hours a week and filing grievances, customers complaints and accidents causing the station to be ranked 5th in the M Pool. I created a job safety analysis, conducted safety stand ups set delivery expectation for all carriers and created a revelation log to track and correct carrier issues, Strong safety talks and expectations were given, 4588 and 4584 were performed to reduce unauthorized over time and to reduce accidents. After implementing my new strategy, accidents and poor job performance reduced resulting in the ranking changing from 5th to 2nd place.
  • 2 While detailed at Mallory Station, I encounter stationary events, miss delivery of packages and late arriving mail for the plants. By using RIMS and DMS, I was able to track carrier’s activities on their route to locate mis deliveries thru Rims and locate when and where carriers stationary events occurred and I reported late mail into MAQAP. After implementing my strategy, customer packages were being delivered correctly, stationary events reduce by 10% and the mail from the plant started to arrive on time.
  • 3. While detail at Raleigh Station, I encounter poor customer service scores and clock ring issues with clerks. 4000 Bs were performed clerks issue on clerks twice a week, clerks operational moves and lunch break were posted alone with expectations of clerks. After implementing my strategy, customer complaints reduced, and clerks’ performance scores increased by 20%.
  • 4. While detailed at Raleigh Station I was given a grievance on a clerks who was issued a 14 day for Conduct Unbecoming. The Union wanted to reduce the grievance to a Letter of warning. After meeting with the union I was able to keep the 14 day on clerks file.
  • 5. While detailed at Mallory Station , I encounter concerns from via E 360 report on nondelivery of mail and packages. I contacted customers to address their concerns, Met with P.M. Supervisor suggest better strategy to prevents delivery issues and I sent out messages daily using RIMS to remind carriers to deliver mail correctly. After implementing new strategy Customer concerned addressed and mis deliveries decreased.

Timeline

Manager on Detail

USPS
02.2025 - 03.2025

EAS

USPS
05.2023 - Current

Detail Station Manager

USPS POSTAL SERVICE
04.2019 - 09.2020

Job Coach / Supervisor

Elwyn California
03.2012 - 06.2016

Associate Degree - Electrician

Wyotech

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AARON LAMAR JACKSON