Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Aaron Lance

Kennewick

Summary

Dynamic professional with a proven track record in customer relations and small business operations at The Obsidian Boutique. Skilled in inventory management and decision-making, I successfully implemented strategies that enhanced client satisfaction and drove business growth. Recognized for my service excellence and ability to analyze sales trends for optimal product selection.

Business professional prepared for leadership roles in dynamic environments. Proven ability to drive business growth through strategic planning and innovation. Known for fostering collaborative teams and adapting to changing market demands. Expertise includes financial management, operational planning, and effective communication.

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Co-owner / Customer Service and Marketing

The Obsidian Boutique
02.2022 - Current
  • Developed inventory management processes to ensure product availability and minimize stock discrepancies.
  • Implemented customer service strategies enhancing client satisfaction and repeat business.
  • Analyzed sales trends to optimize product selection and merchandising.
  • Led marketing campaigns increasing brand visibility and traffic to the boutique.
  • Negotiated with suppliers securing favorable terms and cost-effective purchasing.
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.

Delivery Driver / Customer Service

Pizza Hut
09.2024 - 05.2025
  • Operated delivery vehicle efficiently, adhering to all traffic and safety regulations.
  • Loaded and secured orders for transport, ensuring safe delivery practices.
  • Navigated routes using GPS technology, optimizing travel time and reducing delays.
  • Maintained accurate logs of deliveries and vehicle maintenance activities.
  • Assisted in managing inventory by organizing packages for efficient loading and unloading.
  • Adapted quickly to changing schedules and priorities in fast-paced environment.
  • Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.

Case Investigation and Contact Tracing

Aerotek Professional Services/Aston Carter
01.2020 - 12.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Delivery Driver / Cook

Pizza Hut
09.2019 - 01.2020
  • Operated delivery vehicle efficiently to ensure timely and accurate deliveries.
  • Maintained vehicle cleanliness and performed routine inspections for optimal performance.
  • Communicated effectively with customers to confirm delivery details and address concerns.
  • Assisted in training new drivers on best practices and safety protocols.
  • Managed inventory and tracked package status using logistics software systems.
  • Collaborated with warehouse staff to streamline loading processes and improve turnaround times.
  • Implemented feedback mechanisms for continuous improvement of service quality and customer satisfaction.

Customer Service Rep III - Trust/Research

Arvato Digital Services Llc
10.2015 - 11.2018
  • Resolved customer inquiries promptly, enhancing satisfaction and loyalty.
  • Streamlined processes for handling complaints, reducing resolution time significantly.
  • Mentored new team members, improving their efficiency and service quality.
  • Analyzed customer feedback to identify trends and recommend service enhancements.
  • Collaborated with cross-functional teams to address complex customer issues effectively.
  • Developed standard operating procedures for consistent service delivery across shifts.
  • Led initiative to improve response times, achieving higher customer retention rates.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Head Vault Teller

Solarity Credit Union
10.2012 - 09.2015
  • Supervised daily cash handling operations, ensuring accuracy and compliance with financial regulations.
  • Trained and mentored staff on vault procedures, enhancing team efficiency and performance.
  • Implemented security protocols to safeguard cash assets, reducing risk of loss or theft.
  • Coordinated inventory management of cash supplies, optimizing stock levels for operational needs.
  • Analyzed transaction reports to identify discrepancies, driving continuous improvement in processes.
  • Led audits of vault operations, ensuring adherence to internal controls and regulatory standards.
  • Developed training materials for new hires, streamlining onboarding processes for new tellers.
  • Collaborated with management to establish best practices for cash handling and customer service excellence.
  • Efficiently handled high-volume transactions during peak times, ensuring excellent customer service standards were upheld consistently.
  • Managed cash inventory levels to meet daily demands while minimizing excess holdings.
  • Maintained strict security protocols for vault access, ensuring the safety of valuable assets.

Education

Business Administration And Management

Central Washington University
Ellensburg, WA
03-2012

Bachelor of Arts - General Studies

Washington State University
Pullman, WA
09-2008

Skills

  • Service excellence
  • Small business operations
  • Customer relations
  • Decision-making
  • Policy and procedure implementation
  • Sales strategies
  • Operations management
  • Records management
  • Business development
  • Budget development

Accomplishments

  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • [Area of certification], [Company Name] - [Timeframe]

Languages

Spanish
Limited Working

Timeline

Delivery Driver / Customer Service

Pizza Hut
09.2024 - 05.2025

Co-owner / Customer Service and Marketing

The Obsidian Boutique
02.2022 - Current

Case Investigation and Contact Tracing

Aerotek Professional Services/Aston Carter
01.2020 - 12.2021

Delivery Driver / Cook

Pizza Hut
09.2019 - 01.2020

Customer Service Rep III - Trust/Research

Arvato Digital Services Llc
10.2015 - 11.2018

Head Vault Teller

Solarity Credit Union
10.2012 - 09.2015

Business Administration And Management

Central Washington University

Bachelor of Arts - General Studies

Washington State University

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