Aaron Leal

• Created Documents and Forms needed in starting a new business in English and Spanish.
• Processed patient intake forms as they would arrive and develop patient files.
• Organized and maintained patient records for safe and secure keeping as well as making them easily accessible to all staff members.
• Liaison for new third party agencies and third party insurance companies.
• Responsible for filling out all applications and documenting all new contracts and/or insurance credentialing.
• Head of marketing and recruitment of new patients, new hires and teaming with local organizations.
• Customer relations (scheduler and follow up phone calls)
• Maintain and scribing patient notes to meet proper protocols.
• Perform Otoscopies
• Perform Audiograms
• Ear Impressions
• Fitting and Calibrating of new devices.
• Process returns and repairs to manufacturers efficiently.
• Training new hires in whatever they were hired to perform

and much more

• Consistently met performance metrics throughout the district and region. (Won multiple recognition awards)
• Proactively addressed potential issues through minimizing downtime and ensuring optimal performance for all employees from pharmacist to other coworkers.
• Collaborated with pharmacists to optimize patient care, discussing potential drug interactions when prompted at point of sale screen or otherwise.
• Reduced medication errors through verification of prescription orders and double-checking of filled prescriptions and contacting doctor offices when questions arose.
• Enhanced pharmacy efficiency by training new technicians.
• Increased customer satisfaction by promptly addressing concerns with compassionate attitude.
• Maintained a welcoming environment while efficiently processing transactions for all customers.